Support B2B clients in planning their financial future in a fast-paced, customer-centric environment. Key responsibilities include troubleshooting, innovation, and change management. Excellent communication skills and proficiency in Dutch and English are required.
Key Responsibilities: Support B2B customers primarily via email, chat, and phone.
Brainstorm with colleagues to improve customer experience.
Troubleshoot, innovate, and manage change.
Handle payment inquiries and flag customer queries.
Map and improve business processes for enhanced customer journey and satisfaction.
Requirements: Dutch language proficiency at a native level and English at C1 level.
Computer competency.
Excellent communication skills.
Proactivity and solution-orientation.
Interest in working with a dynamic team.
Benefits: Spanish classes.
Friday evening drinks.
Fitness bootcamps.
Mindfulness classes.
International work environment with 20+ nationalities.
Your Future Company is a tech startup in Valencia, offering a refreshing start-up environment to push your career forward. It co-scales with start-ups, providing a great atmosphere and opportunities to grow.
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