Are you looking for a new challenge in the fintech sector? Blu Selection has an exciting opportunity for you as a Technical Support Specialist in Valencia, Spain.
We are seeking a talented and customer-centric individual to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to B2B clients through various communication channels. This role is perfect for someone who enjoys problem-solving, working in a fast-paced environment, and wants to grow their skills in the fintech industry.
About the Job:
Support B2B customers mainly over email and chat, but also phone
Constantly brainstorm with colleagues to improve customer experience
Troubleshoot, innovate, and manage change
Control and handle payment inquiries from sellers and buyers through various client platforms
Responsible for Trustpilot reviews improving overall company NPS through excellent service
Flagging and escalation of customer queries and coming up with suitable solutions
Mapping and improving business processes to enhance customer journey and satisfaction
Requirements:
Proficiency in Dutch language at a native speaking level and C1 level in English language
Competency in using computers
Excellent communication skills
You are proactive and solution-oriented
You are interested in working in an ambitious team
What We Offer:
Spanish classes
Great Friday evening drinks
Fitness bootcamps to stay fit and active
Mindfulness classes
Work at a tech startup where you can develop and there is room for your ideas
Improve your professional skills: communication, innovation, and implementation of new technology
Free lunch and breakfast at the office
An international working environment with 20+ nationalities
Salary: We offer a competitive salary of approximately €45,000 per year, depending on experience.
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