Engineer, Systems

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.

Our RUCKUS Smart Wi-Fi, ICX switching, IoT, rich AI/ML Analytics software, secure policy user/device onboarding software, and broad portfolio of network management and control all redefine what's possible in wireless connectivity and network performance with flexibility, reliability, and affordability. RUCKUS has an unbeaten track record of working better than anyone else in the industries we serve. Don't just take our word for it. We can prove it.

This position is remote, and requires 50% or more travel.

How You'll help us to connect the world

The Systems Engineer provides customer-focused technical sales support and account management, serving as the trusted advisor to Tier 1 region's largest service providers. The Systems Engineer collaborates with Enterprise Account Managers to sell RUCKUS networking solutions, leveraging a network of channel partners. This role involves engaging in consultative, solutions-based discussions with decision-makers at all levels, delivering technical demonstrations, architectural and best-practice designs, proof-of-concept trials, training, and presentations for customers, partners, prospects, and at industry events. This position is based in Australia and also covers the New Zealand territory.

The successful candidate will be a proficient self-starter, with strong technical skills, in-depth industry knowledge, and excellent communication skills with proven experience as a customer or partner facing Systems Engineer. The preferred candidate will also possess working knowledge of the RUCKUS wireless and wired portfolio and related technologies.

Responsibilities:

• Pre-sales engineering network design, radio frequency passive and/or active planning, bill of material creation, sales opportunity engagement, and technical training individually or in larger group settings
• Identifying and driving the development of a territory account plan based on awareness of the business economics and trends of the industries, including vertical markets
• Have a working knowledge of RUCKUS Networks wireless, wired and software solutions
• Act as a trusted technical advisor to customers and partners with the ability to differentiate and competitively position RUCKUS solutions
• Assist the Territory and/or Partner Account Manager in driving revenue and selling solutions to achieve quota goals

Required qualifications for consideration:

• 10+ years of Systems engineering experience.
• Minimum 5 years pre-sales or equivalent experience working with route, switch, and Wi-Fi technologies
• A professional or associate level networking industry certification such as CCNA, BPIPA, JNCIA, Cisco, Aruba, RUCKUS, CWNA, etc. is preferred
• Strong ability to support and manage the process of troubleshooting complex problems
• Highly effective technical presentation skills
• Strong verbal and written communications skills

You will excite us if you have

• A proficient understanding of pre-sales engineering, technical sales processes, and critical account management
• Ability to communicate both written and oral technical solutions to a variety of audiences that include executive level decision makers
• Advanced understanding of partner business drivers and how to map these to a customer network environment, including identification of improvement areas in network design
• Working knowledge of networking technical skills; specifically, 802. 11 Wi-Fi technology evolution re.