Explanation:
Please see subunit 3.3.4. In Entrepreneur Media, Inc., read the article "Keep Your Customers From Straying," by Leslie Spencer Pyle. You will learn that it is important to build a relationship with your customers to entice them to stay with you. The author describes eight ways to invest in your current and potential customer relationships: 1. Touch base frequently. 2. Pick up the phone. 3. Branch out. 4. Become a resource. 5. Write a note. 6. Tailor your approach. 7. Be prompt with inquiries. 8. Listen, listen, listen.
