Senior Field Service Engineer

Senior Field Service Engineer
At ABB, we are dedicated to addressing global challenges.
Our core values:
care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
This position reports to
Field Service Manager
Your role and responsibilities
In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines.
Each day, you will deliver excellent customer service to satisfy customers.
You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.
You will be mainly accountable for:
• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
• Coaching technicians and engineers and supervising complex site activities.
Qualifications for the role

Bachelor degree from an accredited university or college PLUS 5+ years of experience performing power systems design, startup/commissioning, testing, and maintenance preferred
High School Diploma and 9 years professional work experience
Project management or supervisory experience
Must be knowledgeable in all areas of the National Electrical Code (NEC), Safety Codes and Regulations and QA (Local & National)
Special training on Industrial Controls (PLC's, HMI's, etc.)
Electrical Licensed preferred (Journeyman license, Master's License, or Qualifier for state).
Willingness to obtain license, as required
Candidates must already have a work authorization that would permit them to work for ABB in the US.
More about us
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations.
The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency.
We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.
We value people from different backgrounds.
Apply today for your next career step within ABB and visit

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• MyABBStory We look forward to receiving your application.
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