• Card 23 / 40: You plan to discuss an area of disagreement with a friend. You and your friend agree that what you discuss together will be kept in confidence. This is an example of what type of statement?
    A) BATNA
    B) WATNA
    C) Conversation
    D) Ground rule

    Answer:
    D) Ground rule

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Explanation:

Please refer to subunit 5.1.2. In University of Wisconsin–Madison: Harry Webne-Behrman's "8 Steps for Conflict Resolution," see Step 2. "'Ground rules' are statements that reflect people's best intentions regarding how they wish to treat one another in civil dialogue." In a conflict situation, ground rules clarify agreements ahead of time to maintain positive relationships throughout the negotiation.

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Negotiations & Conflict Management BUS210

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Attribution:  Charles Jumper. Negotiations & Conflict Management (The Saylor Academy 2014), http://www.saylor.org/courses/bus403/
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