You plan to discuss an area of disagreement Charles @Saylor Foundat

Question 21 / 36: You plan to discuss an area of disagreement with a friend. You and your friend agree that what you discuss together will be kept in confidence. This is an example of what type of statement?

A BATNA

B WATNA

C Conversation

D Ground rule

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Explanation:

Please refer to subunit 5.1.2. In University of Wisconsin–Madison: Harry Webne-Behrman's "8 Steps for Conflict Resolution," see Step 2. "'Ground rules' are statements that reflect people's best intentions regarding how they wish to treat one another in civil dialogue." In a conflict situation, ground rules clarify agreements ahead of time to maintain positive relationships throughout the negotiation.

Quiz Home Page

https://www.jobilize.com/negotiations-conflict-management-mcq-quiz-by-charles-jumper

Negotiations & Conflict Management BUS210

Author:

Charles JumperProfessor

Saylor Foundation

USA

Access: Public Instant Grading

Attribution: Charles Jumper. Negotiations & Conflict Management (The Saylor Academy 2014), http://www.saylor.org/courses/bus403/

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