Lodging Partner Associate Italian & English speaker

Join our team as a Lodging Partner Associate, leveraging your fluency in Italian and English to deliver exceptional customer service for Expedia Group's B2B travel-related services. You'll be instrumental in resolving customer inquiries and ensuring seamless experiences, making a direct impact on our global reputation.

What You'll Do:

• Efficiently resolve customer inquiries through various channels (e. g. , voice, chat, email), ensuring minimal customer effort.

• Utilize data analysis to address complex issues promptly and effectively.

• Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.

• Communicate professionally and empathetically, adapting your style to meet the diverse needs of our customers.

• Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.

• Manage multiple tasks with precision and meet deadlines consistently.

• Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.

Who You Are:

• 6-12 months of proven customer service experience, ideally in a fast-paced environment.

• Fluent in both English and Italian with excellent verbal and written communication skills.

• Associate's degree or equivalent professional experience preferred.

• Proficient in customer care management software and Microsoft Office programs.

• Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact.

Why Join Us:

• Opportunity to grow within a global organization at the forefront of travel technology.

• Competitive compensation and comprehensive benefits package.

• Impactful work that directly contributes to enhancing customer experiences worldwide.

New? While working in Expedia Group you will enjoy the following benefits:

• 5 weeks of paid vacation

• Hybrid work: 50% home-office in Czechia, 50% office-based

• Private medical health care with Canadian Medical

• Paid Public Transport

• Meal voucher card Pluxee in value of 150 CZK per working day (employee contributes 45%)

• Multisport Card price of 900 CZK

• Travel & Wellness Reimbursement

• Wellbeing Hub

• International, multilingual environment

• Engagement activities to socialize and help the local community (team buildings, department meetings, charitable volunteering opportunities)

Or

• Competitive benefits package (5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, Wellbeing Hub. )

• Hybrid work

• International, multilingual environment

• Engagement activities to socialize and help the local community (team buildings, department meetings, charitable volunteering opportunities)

Ready to make a difference? Apply today and join a team focused on transforming the future of travel.

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.