Vice President, Production Services Application Support I

Vice President, Production Services Application Support Analyst

At BNY, our culture empowers you to grow and succeed.
As a leading global financial services company at the center of the world's financial system, we touch nearly 20% of the world's investible assets.
Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace.
Through our unique ideas and talents, together we help make money work for the world.
This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Vice President, Production Services Application Support Analyst to join our Accounting Solutions team.
This role is preferred to be located in Pittsburgh or Lake Mary (Northern Orlando, FL) via hybrid in-office work arrangement.

In this role, you'll make an impact in the following ways:

1. Act as the main point of contact for both Operations and Technology groups and a liaison into the larger D&A organization, ensuring the timely resolution of all client issues.
2. Tasked with fully understanding operational workflows, having in-depth knowledge of business needs and providing solutions to various daily or monthly processing challenges.
3. Fully own escalated issues from inception to resolution to ensure resolution times meet client expectations.
4. Engage on P1 incidents with SMEs as they're escalated to us during normal business hours.
5. Provide oversight, heightened awareness around, and support of the successful onboarding of new BNY Mellon clients.
6. Provide regular communication to Product Owners so issue prioritization and business impact are clear and understood.
7. Amass product knowledge and functional understanding to conduct basic component testing across the entire product suite.

To be successful in this role, we're seeking the following:

1. Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.
   6-8 years of diverse experience in information technology required; experience in the securities or financial services industry is a plus.
2. Self-motivator with a strong work ethic, initiative, critical and strategic problem-solving skills.
3. Detail-oriented with strong organization skills and must be able to quickly gather and analyze data.
4. Excellent multi-tasking skills with the ability to thrive in a dynamic working environment.
5. Ability to understand and translate critical business issues to technology teams and relay solutions back to operations.
6. Flexibility to support market hours and do some after-hours work when necessary.
7. Experience using Eagle products is preferred but not required.

At BNY, our culture speaks for itself.
Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability:
  IN 100% score, 2023-2024
• Most Just Companies, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life's journey.
Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.