Assistant Manager

Big Woods Restaurants born and homebrewed in Nashville, Indiana, is a local company with a passion for hospitality. What began as a single location has blossomed into a family of 10 and growing, serving communities across Indiana. We believe that every guest who walks through our doors deserves more than just a meal; they deserve an unforgettable experience. At Big Woods Restaurants, we take immense pride in our warm and welcoming hospitality. Our commitment extends beyond excellent service to our dedication to showcasing the best of Indiana. We proudly offer a curated selection of local brews, handcrafted cocktails and heartwarming Midwestern comfort food. As part of our extended family, we work hand-in-hand with our sister companies, Hard Truth Restaurant, Hard Truth Distilling Co and Quaff ON! Brewing Co. Together, we're more than just a group of businesses; we're sharing our love for craft and community with every guest we serve.

Hard Truth Distilling Co. stands as Indiana's premier craft distillery destination. Nestled on a sprawling 325-acre wooded campus, our facilities boast the renowned Hard Truth distillery and rackhouse, an expansive restaurant, a state-of-the-art tours and tastings center, and a sprawling terraced outdoor recreational area.

Hard Truth Restaurant in Nashville, IN is currently seeking a dedicated Assistant Manager to join our team. The Assistant Manager plays a pivotal role in supporting the restaurant's operations, ensuring exceptional guest experiences, managing staff, and maintaining high-quality standards. The Assistant Manager role involves collaborating with the General Manager to oversee daily operations, employee performance, customer satisfaction, and overall business growth.

Assistant Manager Key Responsibilities:

Staff Management:

Assist in hiring, training, and supervising restaurant staff.
Schedule shifts and manage staffing levels to ensure efficient operations.
Conduct regular performance evaluations, provide feedback, and address employee concerns.
Customer Service:
Uphold the highest standards of customer service, ensuring guests have a positive dining experience.
Address customer feedback and resolve any issues promptly and professionally.

Operational Excellence:
Collaborate with the Restaurant Manager to execute operational plans and strategies.
Ensure compliance with health, safety, and sanitation standards.
Monitor inventory levels, order supplies, and manage vendor relationships.
Oversee the proper functioning of all equipment and facilities.

Quality Control:
Maintain the quality and consistency of food and beverage offerings.
Monitor food presentation, portion sizes, and overall taste to meet or exceed company standards.

Financial Management:
Assist in budget development and management to achieve financial targets.
Monitor expenses, control costs, and identify areas for potential savings.
Support revenue generation through upselling and effective pricing strategies.

Training and Development:
Conduct training sessions for new and existing staff on company policies, procedures, and service standards.
Foster a culture of continuous learning and professional development.

Conflict Resolution:
Address staff conflicts and customer complaints, striving for swift and amicable resolutions.
Act as a mediator in resolving internal disputes or issues among team members.

Team Leadership:
Lead by example, displaying a positive attitude and a strong work ethic.
Motivate and inspire team members to deliver exceptional performance.

Reporting and Communication:
Prepare regular reports on key performance indicators, sales, and other relevant metrics.
Maintain open and effective communication channels with the management team and staff.
Ad Hoc Responsibilities: Be ready to tackle additional tasks and duties as required.

Assistant Manager Qualifications and Skills:

Proven experience in a supervisory role within the restaurant industry.
Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
Exceptional customer service orientation and problem-solving abilities.
Proficiency in handling various software tools, including POS systems.
Solid understanding of food safety regulations and health standards.
Excellent communication skills, both written and verbal.
Flexibility to work varied shifts, including nights, weekends and holidays.
ServSafe certification preferred, but not required.
Must have or be able to obtain an Alcohol Serving permit through the State of Indiana.
Benefits:

Comprehensive medical, vision, and dental insurance coverage
Life insurance
401(k) retirement savings plan after one year of employment
Generous discounts on meals and merchandise
Receive a cell phone stipend
Paid time off and paid holidays. The company is closed on Thanksgiving and Christmas