Analyst, Technology Training and Improvement

Salary:

$60,906. 00 - $100,669. 00 Annually

Location :

Catonsville, MD

Job Type:

Full-Time Staff

Job Number:

2024-077

Division:

Administrative Services

Department:

Technical Services

Opening Date:

04/23/2024

Class Description

The purpose of this class is to provide training, analysis, design and curriculum development, technical support, needs assessments, surveys, and administrative duties to support training and business process improvements within the college, related to IT initiatives.

Minimum Requirements

Associate' Degree required, degree in Instructional Technology, Information Technology or related field. Five (5) years' experience in supporting technology, developing and delivering technology related training required. Experience performing needs assessments preferred. Must have a valid driver's license in good standing with violation points less than five (5).

Class Specific Essential Duties

Analyze & design training materials and plans to meet the needs of groups and individuals.
Teach technology & business process training courses for CCBC faculty and staff.
Conduct departmental optimization needs assessments and surveys to increase efficiency and effectiveness around the use of technology.
Support and facilitate course registration, attendance and related procedures.
Provide troubleshooting and service coordination efforts with the appropriate group.
Develop training plans, course schedules, and course delivery events.
Support mobile and remote training, development, and facilitation.
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

Position Specific Essential Duties

Assist the college to become more efficient by introducing and implementing the use of technology to meet the strategic needs around IT initiatives.
Implement the appropriate processes and procedures for approved IT initiatives.
Analyze, design, deliver, implement and evaluate training initiatives
Work independently or as part of a team to determine training objectives and design, develop and maintain instructor-led and electronic training documentation and materials, including training promotional materials, presentations, job aids, user guides, voiceover tutorials and instructor/participant material.
Monitor and report the effectiveness of training for faculty and staff. Recommend and implement training changes for efficiency and effectiveness.
Work collaboratively across organizational units to perform needs assessments/surveys around business processes, supporting technology integration and IT initiatives.
Identify how technology can optimize business processes/procedures and implement appropriate interventions required to achieve desired results.
Maintain currency in new and existing training methods and technologies, through research and participation in professional development activities as assigned. Maintain currency in Office, SharePoint and other computer software technologies, as well as adult learning theories, user experience and process improvement practices through research and professional development participation.
Provide support to faculty and staff on a variety of technology problems, questions and projects.
Identify, research and resolve technical problems related to training material and programs.
Facilitate communication between users and IT personnel on system/software purpose, work-flow issues, data integration and output needs.
Perform tasks relating to the functions of the department, including collecting, reviewing, inputting and auditing data.


CCBC Full Time Benefits At A Glance

BENEFIT

SUMMARY Health and Medical

CIGNA

Cigna Open Access Plus (OAP)
Cigna Open Access Plus In Network (OAPIN)

Kaiser
Prescription Drug Benefits:

For CIGNA Plans - included in Cigna Plan Medical Premiums
Kaiser - included in Kaiser Medical Premium
Mental Health
Emotional, drug/alcohol abuse treatment, both inpatient and outpatient, provided when pre-approved. Premium included in medical care plan.

Dental Benefits

CareFirst Blue Cross/Blue Shield Regional Traditional
CareFirst Blue Cross/Blue Shield Regional Preferred
Vision Benefits

NVA
Flexible Spending Accounts

Benefit Strategies Health Spending Account $2,600
Benefit Strategies Dependent Care (children under 13 and elder care) $5,000
Financial Term Life Insurance: MetLife

Employee Basic Life Insurance is 1 times your salary with a minimum of $50,000 (90/10)
Employee Supplemental Life Insurance is available in multiples of $10,000 with a maximum of $200,000. Supplemental Term Life Insurance is available for spouse (increments of $10,000 to a maximum of 50% of employee combined basic and supplemental amount) and dependents ($10,000). Supplemental Term Life Insurance is 100% employee paid.
Permanent Whole Life Insurance: Unum

Permanent Whole Life Insurance with Optional Long Term Care rider available through Unum. Available to full-time employees, part-time associates, and adjunct faculty.
Spouse and dependent coverage available. Permanent Whole Life Insurance accrues cash value, premiums will not increase, and coverage will not decrease. Permanent Whole Life Insurance is 100% employee paid.
Accidental Death & Dismemberment: The Hartford
Individual or Family Coverage. Employee pays a rate in multiples of $10,000 to a maximum of $300,000.

Long-Term Disability
Plan pays 60% of gross monthly salary after 90 consecutive days of absence. Employee pays 100% of premium.

Retirement Plans

Maryland State Teacher's Pension System (7% contributory)
Optional Retirement Plan (non-contributory)
Baltimore County Employees' Retirement System (7% contributory)
Supplemental (Retirement Annuities) 403(b) and 457(b)

Tax-sheltered annuities - 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms/Human Resources Forms.
The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part Time Associates and Full Time employees).
Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after-tax dollars and then withdraw tax-free dollars from their account upon retirement. The Roth 403(b) savings feature is only offered by the following vendors: TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part Time Associates and Full Time employees are eligible to save for retirement using the Roth 403(b) savings feature. Employees may contribute traditional pre-tax 403(b) dollars and Roth 403(b) post-tax dollars simultaneously. The savings limits are combined for the Traditional 403(b) and the Roth 403(b) contributions.
Deferred Compensation Plan - 457(b) offered through VOYA Financial Advisors, Inc. The 457(b) salary reduction authorization form is needed. The form is available on SharePoint Forms/Human Resources Forms.
Legal Services
Legal Resources is a pre-paid legal voluntary benefit for advice, consultation an.