Kā Pou Whenua - Crisis Service & West Coast

Afterhours Crisis Support Clinicians and Kaimahi

Do you want to make a difference in the lives of whānau experiencing distress?
Do you live in the West Coast or Canterbury region?
Do you have knowledge of your local health and social services communities?
Can you work in the evening from home, as part of a dynamic hybrid team?
We have part-time, full-time and casual positions available.

We are looking for experienced clinician/s and support kaimahi to work the evening shift/s for our Kā Pou Whenua crisis after hours service. Purapura Whetu Trust are a kaupapa Māori health and wellbeing NGO and we have collaborated with He Waka Tapu, Poutini Waiora and Te Whatu Ora for this kaupapa.
You will be part of a dedicated hybrid team working across the West Coast and Canterbury regions and a valued member of the Purapura Whetū whānau. We will provide telehealth software training and support and ongoing training opportunities.

3 x Roles available

Clinical Liaison Coordinator
Clinical Triage Supervisor
Telehealth Crisis Support

Available Shifts:

Mon - Fri 5pm - 12am
Mon - Fri 5pm - 9pm
Mon - Fri 6pm - 12am
Casual

Te Whiwhinga mahi - The opportunity:Kā Pou Whenua is a community crisis support service operating across the Canterbury and West Coast regions, offering after-hours telephone and messenger-based support for individuals experiencing sub-acute mental distress who are considered low to moderate risk.
As a Telehealth Clinical Liaison Coordinator, your role will involve reviewing and following up on all previous night-shift activities to ensure that whānau and call information is accurately recorded.You will also follow up on all external referrals agreed upon by the whānau and the telehealth team, ensuring external referrals are completed and received by the appropriate agencies or central referral triage service.Ngā pūmanawatanga ōu - What you will bring

Fully registered under the Health Practitioner Competence Assurance (HPCA) Act 2003 e.g. nurse, psychologist, psychotherapist, occupational therapist; or registered alcohol and drug and/or gambling practitioner member of the Addiction Practitioners' Association Aotearoa-New Zealand (dapaanz); Registered social worker or registered Counsellor with NZAC or equivalent and a minimum of 12 months experience working with whānau in crisis situations
Recent experience working with people with mental health and addiction challenges
Proven skills in clinical assessment, treatment planning and intervention.
The ability to work both independently and in a team environment.
Ability to develop and maintain effective working relationships with whānau and community.
Excellent telephone manner, verbal and written communication.
Full NZ Drivers licence with clean Police Check

Te Whiwhinga mahi - The opportunity:
As a Telehealth Clinical Triage Supervisor, you will conduct after-hours telephone and messenger-based screenings to evaluate the mental health concerns of whānau referred to the service. Your role will involve assessing acute and sub-acute symptoms, prioritizing care responses, and making appropriate referrals to either Crisis Resolution Services or the Kā Pou Whenua after-hours telehealth support, while also performing critical follow-ups.
Additionally, you will provide clinical support and supervision to the telehealth team, who deliver one-on-one telephone or messenger-based interventions for whānau. You will ensure that each telehealth kaimahi adheres to Kā Pou Whenua's operational procedures, accurately uploads critical information into the client management system, and provides high-quality advice and support to whānau.
Ngā pūmanawatanga ōu - What you will bring

Fully registered under the Health Practitioner Competence Assurance (HPCA) Act 2003 e.g. nurse, psychologist, psychotherapist, occupational therapist; or registered alcohol and drug and/or gambling practitioner member of the Addiction Practitioners' Association Aotearoa-New Zealand (dapaanz); Registered social worker or registered Counsellor with NZAC or equivalent
Proven skills in clinical assessment, treatment planning and intervention
Recent experience working with people with mental health and addiction challenges or crisis situations
Ability to work from home or in a remote environment
Have access to high-speed internet services
Confident using technology and telehealth systems or a willingness to learn

Telehealth Crisis Support Kaimahi
You will provide mental health and addictions crisis support and advice through multiple channels, including phone, email, SMS, and online chat.
As a telehealth kaimahi, you will engage in telephone and messenger-based talking therapy with whānau. By actively listening to their concerns, identifying any immediate risks of acute mental health distress, and collaborating with them, you will co-design a 24-hour support plan tailored to their needs.

A minimum of Level 4 Mental Health Support Worker and 12 months experience working in Mental Health, Addiction, or social services sector
Recent experience working with people with mental health and addiction challenge or crisis situations

Mō mātou - Our OrganisationPurapura Whetu emphasises that integration of care involves developing a coherent and comprehensive understanding of the needs of tangata whaiora, and their whānau, and is aimed at the enhancement of overall well-being rather than the treatment of specific disorders or problems.
Mō mātou uara - Our ValuesProtecting the Tino Rangatiratanga of whānau and their right to quality care.
To promote the right of Māori through a Te Ao Māori perspective, inclusive of Tapu, Mana, Mauri, Whanaungatanga, Wairuatanga, Hinengaro, Tinana, Ukaipo and Matauranga Māori, to achieve lifelong growth and quality of life.
For a copy of the job description, and to apply, please visit our website: pw.maori.nz/job-vacancies
For any general enquiries, please email *** or call Waiatamai Tamehana on ***

Applications will be processed as they are received.