ICT Support Technician

About Us:
We are the head of a vertically integrated apparel manufacturing company that provides a complete and bespoke solution for each unique client relationship, with an emphasis on quality, delivery, service, and price. As a vertically integrated designer, manufacturer, distributor, and retailer, we can move mountains to guarantee the quality of our apparel at every stage of the supply chain. There is no other company in our part of the world that can produce a custom-made garment at an off-the-shelf price within a four-week turnaround – any time, every time. We are seeking a highly skilled ICT Support Technician to lead our technical operations and optimize our digital presence.
Minimum 30 Maximum 40 Hours guaranteed per week. NZ$ 30.00 to NZ$ 43.00 Per Hour. ( NZ $ 62,400 - NZ $ 89,440 Per Year )

As the ICT Support Technician, you will play a pivotal role in managing and enhancing our in-house developed ERP system, alongside overseeing our entire e-commerce infrastructure. Your expertise will ensure the robustness, security, and scalability of our IT systems while driving innovation in our e-commerce operations.
 Key Responsibilities:

Troubleshooting: Address hardware and software issues reported by dealership staff, including problems with computers, printers, and point-of-sale (POS) systems.
Resolution: Resolve technical issues promptly to minimize downtime and ensure smooth business operations.
System Maintenance:• Updates: Perform regular updates and patches for software systems used by the dealership.• Backup: Ensure data backup solutions are in place and functioning properly to prevent data loss.• Security: Implement and monitor security measures to protect against data breaches and cyber threats
ERP System Management: Oversee the in-house developed ERP system, ensuring seamless integration with business processes. Lead system upgrades, customization, and troubleshooting to meet evolving business needs.
IT Infrastructure: Manage all IT systems, including servers, databases, networks, and security protocols. Ensure the high availability, scalability, and security of all IT assets.
E-commerce Platform Management: Oversee the technical aspects of our e-commerce platforms, including website architecture, server management, and integration with third-party services (payment gateways, CRM, analytics tools).
Automation and Optimization: Implement automation tools and processes to streamline operations within the ERP and e-commerce systems. Identify and address bottlenecks to enhance performance and user experience.
Cybersecurity: Develop and enforce cybersecurity policies and procedures to protect company data and customer information. Conduct regular security audits and risk assessments.
Data Management and Analytics: Oversee data management practices across the organization, ensuring data integrity and accessibility. Use data analytics to drive e-commerce strategies and decision-making.
Tech Stack Evaluation: Stay updated with emerging technologies and tools. Evaluate and recommend new software and tools to enhance IT and e-commerce operations.
Team Collaboration: Work closely with development teams to ensure smooth deployment of new features and updates. Provide technical guidance and support to other departments.

Qualifications:

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•         Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Â Â Â Â Â Â Â Â 5+ years of experience in IT management, with a focus on ERP systems and e-commerce platforms.
• Â Â Â Â Â Â Â Â Proficiency in managing complex IT infrastructures, including networks, servers, and databases.
• Â Â Â Â Â Â Â Â Strong knowledge of e-commerce technologies, such as CMS platforms (Magento, Shopify), payment gateways, and SEO tools.
• Â Â Â Â Â Â Â Â Experience with cloud platforms (AWS, Azure, Google Cloud) and DevOps practices.
• Â Â Â Â Â Â Â Â Deep understanding of cybersecurity best practices and data protection regulations (e.g., GDPR).
• Â Â Â Â Â Â Â Â Strong analytical skills, with experience in data-driven decision-making.
• Â Â Â Â Â Â Â Â Excellent problem-solving abilities and the capacity to manage multiple projects simultaneously.
• Â Â Â Â Â Â Â Â Effective communication and leadership skills, with the ability to collaborate across departments.

 What We Offer:

• Â Â Â Â Â Â Â Â Competitive salary and comprehensive benefits package.
• Â Â Â Â Â Â Â Â Opportunities for professional growth and development in a tech-driven environment.
• Â Â Â Â Â Â Â Â A collaborative and innovative workplace that values technology and continuous improvement.

How to Apply:
Interested candidates should submit their resume and cover letter to (your email address) with the subject line “ICT Support Technician Application.”