Clerical Support Associate, Family Medicine Teaching Unit

Position ProfileHumber River Health.
Lighting New Ways In Healthcare.Since opening our doors in 2015 as North America's first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders.
Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.
At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care.
We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors.
Humber River Health is formally affiliated with both the University of Toronto and Queen's University and committed to becoming a community academic hospital.
Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.At Humber River Health, we're not hoping for a renaissance, we are making it happen.
As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!We currently have an exciting Full-Time opportunity for a Clerical Support Associate to join our Schulich Family Medicine Teaching Unit (FMTU) team.Employment Status:
Permanent Full TimeHours of Work:
Must be available for 8 hour shifts, days, evenings (subject to change)Location:
Humber River Health, Willson SiteLabour Group:
NOWU ClericalReporting Relationship:
Manager, Schulich Family Medicine Teaching Unit and Integrated Care ServicesHourly Rate:
$29.111 - $30.131Responsibilities:
Responsible for clerical support including patient registration in Schulich FMTU electronic medical record (EMR) and in Meditech and the maintenance of patient recordsCall potential new patients and book intake appointments and create patient profiles in EMRBooks follow-up appointments as per protocol or as directed by Interprofessional team membersPrepare day lists and patient encounter forms for the next day's clinicGreet patients upon arrival, register, confirm all relevant details (i.e., health card number, address, etc.)Escort patients through clinical space and assist with patient preparation for visits, as neededMaintains privacy and confidentiality of the patients and the whole teamAnswer telephone calls, refer urgent calls to the appropriate team memberScreen, prioritize and process patient requests for appointments, deferring to members of the Interprofessional Team, as neededManage patient flow to optimize efficiency of the Interprofessional team members' timeReceive and send faxes, scanning of documents to correct member of the Interprofessional team, following up on urgent requestsProvide information over the phone to patients as appropriate and take message to pass on to the Interprofessional team membersInteract with other hospital departments, laboratories and external medical institutions on behalf of patients and team members (i.e., follow-up on referral appointments, repeat prescriptions, etc.)Provide general clinical administration support using Microsoft Word applications etc.Order and restock supplies and equipmentCollects and maintains accurate statistical data as required/requestedAssist with other duties assignedRequirements:
Must be a high school graduate or equivalentKnowledge of medical terminology is requiredCompletion of a Community College Medical Secretary or Business Administrative Diploma preferred.Minimum 2 years full time equivalent recent and relevant clerical experience in a busy clinical environment required.Previous experience in a primary care provider setting or academic is an asset.Good keyboarding skills with minimum typing speed of 40 WPM (the ability to perform medical transcription is preferred).MEDITECH computer experience an asset.Experience with EMRs (i.e., OSCAR, Telus PCC) used in primary care setting an assetDemonstrated computer proficiency including Microsoft Office (Excel)Exceptional communication skills, both oral and written.Ability to effectively interact with professionals of various disciplines as well as with patients and families, and effectively respond to concerns that arise.Excellent organizational skills, problem-solving skills and detail oriented.Effectively able to re-establish priorities, as needed.Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations.Ability to work in a multidisciplinary setting including medical residents and learners.Ability to work autonomously as well as in a team setting.Knowledge of a second language an asset.Proven ability to provide excellent customer service, on the telephone and in person.Applicant may be required to successfully complete full administrative testing, to include typing speed and MS Office.Excellent attendance and discipline free record required.Why choose Humber River Health?At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare.
We are proud to be recognized as a part of Greater Toronto's Top Employers by Mediacorp Canada Inc.
We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital.
We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration.
We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.
We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.Accommodations are available throughout the recruitment process as well as during employment at Humber River Health.
Please direct any accommodation requests to our recruitment team.
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