IT Operations Manager Open to remote

SAVANA (***) is an award-winning, international medical company aiming to accelerate health science by putting into the hands of healthcare providers the power to unlock all of the clinical value embedded within existing Electronic Health Records (EHRs) with Artificial Intelligence and Natural Language Processing.
Always ensuring maximum privacy and security.

Founded in 2014, Savana is an international medical company that has developed a scientific methodology that applies Artificial Intelligence (AI) to unlock all the clinical value embedded within Electronic Health Records' free-text (EHRs).
With the largest AI-enabled, multi-language, multi-center research network in the world, Savana generates customized descriptive and predictive, High-quality Deep Real World Evidence research studies.
Engineered by doctors for doctors, the company is built following the highest privacy-by-design standards.

Savana operantes in more than 160 hospitals, 5 languages, 15 countries and has already improved more than 6 clinical practices with more than 100 employees from 16 nationalities.
It constitutes a clinical research ecosystem that aims to advance personalized and precision medicine worldwide.

IT Operations Manager at Savana

We are looking for an Operations and Process Specialist to support our day-to-day operational excellence and ensure the stability of processes across our different products, customers and sites.
The ideal candidate will play a key role in monitoring, analyzing, and optimizing operations to ensure seamless service delivery.

Major Accountabilities where this role is involved:


Oversee the execution of daily operational processes, ensuring their smooth functioning and compliance with company standards.
Monitor the overall status of automated processes, taking proactive measures when necessary.
Launch on-demand processes when necessary, ensuring they operate correctly and efficiently.
Ensure excellent operating conditions across products, customers and sites by planning and implementing preventive measures.
Implement and analyze operational metrics and identify deviations, working to implement strategies for continuous improvement.
Support the implementation and monitoring of automated systems, ensuring efficiency and reliability.
Assist with contingency planning for operational disruptions, providing structured solutions to maintain service quality.
Automate and orchestrate complex workflows using Savana standard tools, to speed up the data lifecycle in the production environment and reduce the likelihood of errors.
Continuous improvement of our production pipelines, by accepting/rejecting and monitoring changes, and by timely reporting, analysis and escalation, if needed, of incidents and problems affecting production pipelines.
Participate in innovation projects affecting components of products, services, or pipelines, together with competence team(s), staying up-to-date with the latest technologies and methodologies, to ensure a modern and efficient production ecosystem.
Provide operational support, resolve customer queries, and offer remote and onsite assistance.
Collaborate with vendors for installation, configuration, and technical support of Savana's products and services.
Operate according to Security Policies, Procedures and Manuals.
Report any suspect of incident or improvement proposals.

Skills, Experience and Qualifications required:


Proven experience of at least 2-3 years in an Operations Control Center or a similar role.
Demonstrated ability operate and maintain solutions,
Ability to thrive in a fast-paced environment and monitor tens of processes daily with precision.
A data-driven mindset, with strong problem-solving skills for addressing complex issues.
Proactivity to detect defects in Savana's processes or data.
Experience working with popular Python libraries and ML frameworks such as Django, Flask, NumPy, pandas, TensorFlow, and PyTorch.
Experience working with Orchestration tools such as Aiflow or Control-M
Experience with ETL frameworks, technologies and methodologies in Big Data processing environments using Map/Reduce (Spark), and in ML and AI frameworks.
Ability to work both independently and in teams, strong prioritization skills, with a result-driven approach to decision-making, time management, and workload balancing.
Excellent written and oral communication skills.
English B2.

Nice to have:

Knowledge of ITIL and service management best practices (DevOps, DataOps) is an asset.
Experience working in AWS.
Industry certifications (e.g.
DAMA, Apache Airflow, FAIR, etc) and knowledge of medical standards such as OMOP, FHIR, openEHR.

We offer:


Work with a multidisciplinary team of clinicians, computer engineers, computational linguists, mathematicians, designers, medical Natural Language Processing expert programmers and other disciplines.
We are a team of professionals with a common goal:
to blend the knowledge of all of us to seek excellence in our purpose.
Coming from very different disciplines, we want everyone to learn from everyone, creating a unique entity that moves towards the transformation of health through Artificial Intelligence.
An opportunity to provoke a positive impact.
We seek to improve health on the planet through technology and to help people and health institutions.
Our employees and collaborators strive to provide our users with the necessary tools and support to achieve a more accessible and egalitarian global health.
We care about our environment and we are willing to improve it.
An environment to express yourself as you are and enjoy what you know.
We defend individuality to form a richer and more plural "ecosystem".
Be yourself and tell us what you have learned and how could we use it together to help us achieve our purpose.
If you like what you do, we like to work with you.
Competitive salary conditions, flexible culture and a development framework to growth your career.
People are our main asset, so we invest in training and development and recognize and compensate for achievements and valuable work.
We trust in the talent and commitment of people and focus on objectives and results, so we are flexible in our way of working, providing a framework to reconcile our personal and professional lives.

Details from this job description are not to be used for marketing purposes.
Savana does not accept unsolicited resumes from search firms.
All resumes submitted by search firms to any employee at Savana via e-mail, the Internet or directly without a valid written search agreement will be deemed the sole property of Savana, and no fee will be paid in the event the candidate is hired by Savana.

Medsavana S.L.
('Medsavana') will process the personal data you provide to us during the selection process (the 'Candidate's Personal Data') in order to manage your curriculum data and the selection process you are applying to.
You can exercise the rights of access, rectification or erasure, restriction of processing, objection, portability, and to object automated individual decisions at the registered office of the company indicated or in the email ***.
For more information, please refer to the privacy policy section on our webpage:
***/es/curriculum/