This is an interview position.GENERAL SUMMARYAssurer la livraison en temps opportun des colis à des clients prédéterminés sur des routes précises, examiner les commandes avant la livraison, charger et décharger le véhicule et fournir à la clientèle un service exceptionnel.Possibilités de quarts de travail flexibles (les paramètres relatifs aux heures minimales et maximales et aux jours de travail seront déterminés en fonction des besoins opérationnels).REQUIRED KNOWLEDGE, SKILLS AND ABILITIESPost Secondary:
• High school diploma/educational equivalent.Professional accreditation/certification:
• Have a valid driver's license or provincial graduated license.Related Experience RequirementsMinimum number of years required for entry to this job- None- One (1) year customer oriented business experience preferredAmount of time required to learn or adjust to the job- 3 monthsOther specific mandatory experience requirements- In the province of Quebec, must be bilingual (French and English)Technical Skill RequirementsSolid knowledge of the following:
Must achieve minimum threshold on mandatory pre-placement driver assessment trainingAbility to successfully complete all basic and re-currency trainingAbility to lift 70 lbsSome knowledge of Federal Express Canada operations an asset.Interpersonal Skill RequirementsGood interpersonal and communication skills.Good time management and organizational skillsExcellent customer service skillsAbility to multitask, handle stress and work in a highly pressured environmentFormationPostsecondaire:
• Diplôme d'études secondaires ou scolarité équivalente.Certificats et titres professionnels :
• Doit avoir un permis G complet valide / permis de conduire de classe 5ExpérienceNombre d'années minimum pour occuper ce poste- Aucune- Un (1) an d'expérience dans le domaine du service à la clientèleDélai requis pour se familiariser avec la tâche et s'y adapter- 3 moisAutre expérience obligatoire- Dans la province de Québec, doit être bilingue (français et anglais)Compétences techniquesSolide connaissance de ce qui suit :
• Atteindre la note de passage à l'évaluation des conducteurs avant l'embauche.- Capacité de réussir toutes les formations de base et de recyclage.- Capacité de soulever 70 lb- Une certaine connaissance des activités de Federal Express Canada est un atout.Relations interpersonnelles- Bien maîtriser les relations humaines et la communication.- Bonne maîtrise de la gestion du temps et de l'organisation- Excellentes compétences en service à la clientèle- Capacité de mener plusieurs tâches de front, de surmonter le stress et de travailler sous haute pression.Qualifications Requises:
Transparence Salariale:
Salaire:
Détails Supplémentaires:
DÉNI DE RESPONSABILITÉCette description de poste est de nature générale et ne vise ni à présenter un inventaire complet de toutes les fonctions, responsabilités et qualifications exigées des employés affectés au poste ni à être interprétée comme tel.
Le titulaire de ce poste doit accomplir toutes les autres tâches pouvant lui être assignées ; doit être capable de réussir les tests et programmes de formation obligatoires ; doit être capable de fonctionner dans un environnement PC / Windows ; doit réussir toute formation récurrente et maintenir les accréditations annuelles nécessaires le cas échéant ; et travailler selon un horaire variable en fonction des besoins de l'entreprise.
Le titulaire qui réside dans la province de Québec doit être bilingue (français et anglais).
En plus des facteurs habituels faisant partie du processus de sélection, tout candidat à un poste exigeant la conduite d'un véhicule comme compétence de base doit posséder un permis de conduire valide (p.
ex.
de classe 5, G, ou 1 AZ) et un dossier de conduite affichant un maximum de deux infractions et / ou accidents au cours des 24 mois précédant la date de candidature.
Les candidats feront en outre l'objet d'une évaluation basée sur l'examen approfondi :
de leur dossier de conduite courant,des résultats de leur entrevue etdes résultats de toute évaluation de leurs compétences de conducteur.
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