Account Supervisor, Sponsorship

POSITION DESCRIPTION

• ROLE: Account Supervisor, Sponsorship
• TEAM: Connections
• LOCATION: Toronto

COMPANY OVERVIEW

Salt XC is a full-service agency with an ambition to earn the world's attention. Our core philosophy of Connected Creativity™ grounds us in a cross-disciplinary collaborative approach to ideation and planning that helps unlock the power of different perspectives, delivering new and effective solutions. The best results start with different ideas.

ROLE OVERVIEW

We are looking for a driven and detail-oriented Sponsorship Account Supervisor with a passion for the world of partnerships, measurement, strategy, evaluation and account management to support sponsorship initiatives for our sports + entertainment focused accounts.

As an Account Supervisor, you are a senior member of the Connections and Sponsorship team at Salt. You will support our clients in negotiating, evaluating, and managing property assets, working closely with cross-functional teams to bring partnership programs to life. Reporting to the Senior Director Sponsorship, this role will contribute to client growth, day-to-day management, and analytics of sponsorship programs, driving value to meet brand/client objectives.

With Salt's clients, you are their go-to and their rock - striving to exceed expectations, strengthening relationships, and keeping them happy. As the industry evolves, and our clients too, so do you. You are a Swiss Army knife with a diverse set of skills, but most importantly, you possess exceptional people skills and are a first-rate communicator. With both clients and internal teams, you're at the centre of it all as programs are brought to life and then executed with excellence. You're organized, passionate about Salt's business, a natural leader, a problem solver, a quick-thinker, confident in your abilities and humble in your approach.

CORE RESPONSIBILITIES

Client Relations & Program Management

• Client lead in managing day-to-day relationships and sponsorship projects.
• Develop an understanding of clients' sponsorship goals, business strategies, and brand positioning.
• Develop annual plan for client sponsorships that align to key business priorities.
• Deliver client satisfaction on assigned accounts, while exhibiting end-to-end ownership for all projects being managed.
• Build solid, trusted partnerships with clients, team members, suppliers and agency partners.
• Identify opportunities to optimize and improve results on an ongoing basis.

Industry Knowledge

• Maintain awareness of the sports and entertainment landscape in Canada, including knowledge of Tier-1, 2 + 3 properties and assets.
• Build and maintain positive relationships within the sponsorship industry to aid in gathering insights, market assessments, and property evaluations.

Measurement & Evaluation

• Ability to learn, contribute to and integrate into Salt's proprietary measurement tools for analyzing property asset value.
• Derive insights and considerations from the data, comparing against client/brand priorities and current/future market realities.
• Ability to understand where there may be gaps in detail and information, and building a plan to gather more informed and data-driven information to report back on value and opportunity.
• Attend client and stakeholder meetings as a knowledgeable contributor on sponsorship measurement and evaluation.

Team

• Liaise between internal teams and client for effective program development and management.
• Keep your manager informed and updated on a regular basis of all pertinent program & client information.
• Schedule, oversee and lead internal meetings and check-ins during development and execution phases.
• Ongoing tracking of resource hours spent on a program against budgeted hours.
• Identify people needs on a project basis and formulate a resource plan.
• Work cohesively with cross-functional departments to ensure everyone has the tools and resources to execute with excellence.

Financial

• Budget development, management and reconciliation.
• Cost tracking and reporting.
• Lead program financial reconciliations to exceed client specifications & requirements.
• Keen ability to see and defend budgets, providing multiple budget options to clients.

Business Operations

• Ensure timelines and program deliverables are met.
• Ongoing tracking of program KPI's with ongoing status updates to clients.
• Strive for YOY organic growth with existing clients.
• Seek to uncover new growth opportunities with existing clients.
• Work with internal stakeholders to support development and delivery of pitches to clients and potential clients.
• Support with the preparation of RFP's, briefs, submissions and responses.
• Support the business with creating and maintaining new policies, procedures and ways of working.
• Proactively make suggestions about how work can be done more efficiently & effectively and implement new processes accordingly.

EXPERIENCE & SKILLS

• 7-8+ years' experience in the sponsorship and partnership management industry, with 5+ years' experience in Account Management or similar.
• Previous experience working with Tier 1 sports and entertainment properties and athletes.
• Previous experience developing strategic sponsorship and partnership strategies including evaluation, negotiation, contract management and activation planning.
• Strong negotiation skills.
• Exceptional leadership and people management skills.
• Experienced project manager.
• Strong strategic thinker.
• Natural people person with superior communication skills.
• Strong foundational technology skills - familiarity with O365, social & digital media.
• Better than average presentation skills - comfortable leading meetings and presentations for small and large groups.
• Experience in managing program budgets and team P+L.
• Strong organizational abilities.
• Demonstrated ability to identify and pursue business growth opportunities.
• Passion for, and strong foundation in sponsorship and partnerships.

SALT'S VALUES

• Salt of the Earth: We aspire to be good people. People who are humble, hardworking, honest, and kind to one another. People who are fun to work with, who trust and are respectful of each other.
• Do What's Right: We don't believe in taking shortcuts. We believe in doing what is right, not what is easy or expected.
• Earn It: We believe in rolling up our sleeves and not being afraid of hard work. We want to earn the respect of others, the results we deliver and the praise we receive.
• Make things Better: We aspire to leave things better than we found them and are always.