Account Supervisor

POSITION DESCRIPTION

ROLE:
ACCOUNT SUPERVISORTEAM:
ACCOUNTS

LOCATION:
TORONTO (HYBRID)

COMPANY OVERVIEW

Salt XC is an agency driven by the philosophy of Experiential Commerce™. Our unique framework for designing better consumer experiences that earn attention and drive action. We take an integrated approach that connects your consumer's online and offline experiences through data, media, and the memorable moments that drive brand transactions.

ROLE OVERVIEW

We're looking for an Account Supervisor with an in-depth knowledge of integrated campaigns to join us and grow with a tier 1, longstanding client overseeing the development and production of social, digital and all content led campaigns throughout the year.

As an Account Supervisor, you are a senior member of the account team at SALT XC. You oversee a moderately-sized portfolio of business, which might be made up of multiple small to medium-sized clients or multiple brands for the same client. This role will have a specific focus on an FI client and the activation of product and sponsorship platforms.

You are a proven leader, industry veteran, and great people manager. With Salt's clients, you are their go-to and their rock - striving to exceed expectations, strengthening relationships, and keeping them happy. As the industry evolves, and our clients too, so do you. You are a Swiss Army knife with a diverse set of skills, but most importantly, you possess exceptional people skills and are a first-rate communicator. With both clients and internal teams, you're at the centre of it all as programs are brought to life and then executed with excellence. You're organized, passionate about Salt's business, a natural leader, a problem solver, a quick-thinker, confident in your abilities, and humble in your approach.

CORE RESPONSIBILITIES

Client Relations

• Deliver client satisfaction on assigned accounts and projects, while exhibiting end-to-end ownership for all projects being managed.
• Build solid, trusted partnerships with clients, team members, suppliers, and agency partners.
• Client lead in managing day-to-day relationships and projects
• Identifying opportunities to optimize and improve results on an ongoing basis.
• Develop a comprehensive understanding of the client's business strategy, objectives, and brands.

Team

• Liaise between internal teams and clients for effective program development and management.
• Keep your manager informed and updated regularly of all pertinent program & client information.
• Support, schedule, and manage account operations and activities.
• Schedule, oversee, and lead internal meetings and check-ins during the development and execution phases.
• Ongoing tracking of resource hours spent on a program against budgeted hours.
• Schedule, manage, and oversee the team assigned to your clients and/or projects.
• Identify people's needs on a project basis and formulate a resource plan.
• Work cohesively with cross-functional departments to ensure everyone has the tools and resources to execute with excellence.

Financial

• Detailed understanding of how & where the business makes money.
• Budget development, management, and reconciliation
• Track, manage & oversee P+L for the portfolio.
• Responsible for ensuring program profitability targets are met.
• Cost tracking and reporting
• Lead program financial reconciliations to exceed client specifications & requirements.
• Oversee account financial activities, including billings, payments, invoicing etc.
• Keen ability to see and defend budgets, providing multiple budget options to clients.

Business Operations

• Ensure timelines and program deliverables are met.
• Oversee plan for program setup/build, walkthroughs, execution days, and program wrap- up including key learnings.
• Ongoing tracking of program KPI's with ongoing status updates to clients
• Strive for YOY organic growth with existing clients.
• Seek to uncover new growth opportunities with existing clients.
• Work with internal stakeholders to support the development and delivery of pitches to clients and potential clients.
• Support with the preparation of briefs, submissions, and responses.
• Support the business by creating and maintaining new policies, procedures, and ways of working.
• Proactively make suggestions about how work can be done more efficiently & effectively and implement new processes accordingly.

EXPERIENCE & SKILLS

• 7+ years' experience in the marketing industry, with 5+ years' experience in Account Management or similar
• Strong understanding of producing various forms of content-led social and digital campaigns
• Experience with XM not required but considered an asset
• Exceptional leadership and people management skills
• Experienced project manager
• Strong strategic thinker
• Natural people person with superior communication skills
• Strong foundational technology skills - familiarity with O365, social & digital media
• Better than average presentation skills - comfortable leading meetings and presentations for small and large groups
• Experience in managing program budgets and team P+L
• Strong organizational abilities
• Demonstrated ability to identify and pursue business growth opportunities.
• Passion for, and strong foundation in marketing and partnerships

SALT'S VALUES

Salt of the Earth:
We aspire to be good people. People who are humble, hardworking, honest, and kind to one another. People who are fun to work with, who trust and are respectful of each other.

Do What's Right:
We don't believe in taking shortcuts. We believe in doing what is right, not what is easy or expected.

Earn It:
We believe in rolling up our sleeves and not being afraid of hard work. We want to earn the respect of others, the results we deliver and the praise we receive.

Make things Better:
We aspire to leave things better than we found them and are always looking for a better way. Great ideas come from anywhere, they come from being curious, passionate, solutions-oriented people who care deeply about what we do.

Seek Different Perspectives:
We believe in embracing difference; the perspective it brings, how it challenges us, how it spurs creativity, and its ability to make us better.

Salt XC is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability.