Tenancy Manager

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness.
From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness.
With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community.
We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much more to ensure your career with us is fulfilling.

Don't just walk past homelessness.
Join the solution.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity:

You'll work as part of a supportive team ensuring the effective management of tenancies and properties in accordance with the Residential Tenancies Act and Launch Housing policies, procedures and systems.
You will be housing people who may never have had their own home before and managing their tenancies on behalf of Launch Housing and the Director of Housing, Department of Families, Fairness and Housing (DFFH).

This is end-to-end Property Management without landlords and directly working with renters.
You will be performing day-to-day property management such as starting tenancies, collecting rent, managing arrears, property inspections, and maintenance management in accordance with the Residential Tenancies Act.
You will also be working closely with Support Workers, legal aid, and other stakeholders to carry out your duties collaboratively, flexibly and with care to give our renters a good service.

You will be given the discretion to problem solve and decide how best to achieve good renter outcomes.
This is a rewarding and challenging role for someone who wants to work in a supportive team and contribute to our mission to end homelessness.

This is a permanent full-time opportunity based at our main office in Collingwood.

What you'll be doing:

• Advertise properties, arrange property viewings, and sign-up new tenancies.
  
• Manage maintenance and repairs of properties.
  
• Be involved in rent collection and arrears management.
  
• Conduct property inspections in accordance with organisational policies and relevant legislation.
  
• Represent Launch Housing Services at the Victorian Civil and Administrative Tribunals (VCAT).
  
• Provide timely tenancy reports and assist in the collation of data for reporting.
  

What we're looking for (key selection criteria):

• Experience within the Real Estate sector or Community Housing sector in the tenancy and property management functions.
  
• Sound understanding of the Residential Tenancies Act (1997).
  
• Experience representing an organisation in a formal environment such as VCAT, or similar.
  
• Ability and interest in establishing positive relationships with people of diverse backgrounds.
  
• Excellent interpersonal and communication skills, both verbal and written.
  
• Well-developed organisational and time management skills.
  
• Demonstrated ability to work collaboratively with a range of stakeholders in formal and informal partnerships to achieve positive outcomes.
  
• Demonstrated administrative skills, including a high level of data accuracy and strong attention to detail.
  
• Ability to work autonomously.
  
• Experience maintaining the Chintaro Tenancy Management System or a similar program.
  
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.
  

Hourly Rate:
$44.37 - $47.74 an hour

+ Superannuation

+ One week additional wellbeing leave

+ NFP Salary Packaging Benefits (Tax Savings)

Applications close 27 January 2025.
If you have any questions about this opportunity please contact Christine Power at .

How to apply:

To apply for this opportunity, please click on the "Apply for this job" button.
Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at .

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent.
We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices.
We're committed to support Aboriginal peoples to obtain genuine and fulfilling careers with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites; please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at .

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse.
Our hiring process involves rigorous screening of applicants.
All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all.
This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer.
We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply.
All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us.
We encourage you to reflect on how this may impact you when considering applying for the role.