Lobby Concierge

Lobby Concierge - Kogarah

Apply remote type:
On-site

Locations:
Sydney, NSW

Time type:
Full time

Posted on:
Posted 3 Days Ago

Job requisition ID:
REQ400291

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

The Role:

The Lobby Concierge is responsible for delivering exceptional guest experiences at our client's corporate offices by ensuring all visitors and employees are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment in support of our client's operations.

A snapshot of the role:

• Manage visitor bookings using the guest management system Condeco.
• Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed.
• Direct deliveries and manage their storage as required.
• Establish and follow protocols for welcoming media and distinguished guests.
• Manage orderly movement of people and provide support at turnstiles during peak periods.
• Place or remove lobby accessories such as masks, umbrella cover stands, and sanitizers as instructed, ensuring adequate quantities are maintained.
• Provide general enquiries support and wayfinding assistance for the campus, services, and activities.
• Maintain and update operational signage in the lobby area.
• Upkeep and maintain the front desk and reception areas to ensure a clean, organized environment that reflects our client's brand standards.
• Create work orders for custodial, maintenance, safety, and security concerns through Westpac's designated systems.

What you will bring:

You are a People Person! - The best part of serving others is creating experiences for them that go beyond the expected.

Flexibility and a positive attitude in managing shifting daily priorities is essential, and you know how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy.

You have excellent communication skills and can provide amazing experiences professionally through spoken and written word.

A working knowledge of a range of information technology tools and platforms and proficiency in Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook) is required. Some experience using Condeco would be great!

Note:
you will need to perform minimal physical activity such as carrying small packages and managing lobby accessories.

What to expect from us:

As an organization, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability, and people of all ages, religions, and races.

Location:
On-site - Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

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