Roles and ResponsibilitiesJob PurposeThe main responsibility of IT Support Engineer is to be the second level of support for end-users; providing remote/onsite resolutions, new installations and inquiries.Job ResponsibilitiesSecond Level SupportInvestigate, analyze and resolve incidents/service requests, logged as tickets assigned to Desktop Team, escalated from the first level (Helpdesk).Problem ManagementIdentify possible problems and escalate to the appropriate team.Desktop Team Scope IncludesProvide support to ARIE users in the following areas:
Desktops, Laptops, Printers and peripherals.Software Installation and Configuration.Orient end-users with basic usage of IT assets and services, including basic maintenance.Support ARIE-IT Projects / Demands delivery.Comply with IT policies and procedures.Job RequirementsQualificationsBachelor's Degree in any field, with Computer related certificates.Experience1 - 3 years of experience with Technical support (onsite and remote).Knowledge & SkillsGood technical knowledge and familiarity with IT Infrastructure.Solid experience with Hardware (Laptops, Desktops, Printers, Scanners and other peripherals).Excellent English communication; able to express thoughts between normal language and technical language.Positive and proactive attitude.Team player.Committed and hardworking.Competent with troubleshooting and resolving incidents/requests.Capable of providing workarounds when resolution is not readily available.Active Directory, Microsoft Exchange, Manage Engine Products will be an added advantage.ITIL awareness/certification is a plus.Desired Candidate ProfileAn IT Support Engineer is responsible for providing technical support and troubleshooting for computer systems, software, and networks.
Here's an overview of the key skills and responsibilities associated with this role:
Key Skills:
Technical Proficiency:
Strong knowledge of operating systems (Windows, macOS, Linux), software applications, and hardware components.Troubleshooting Skills:
Ability to diagnose and resolve technical issues quickly and effectively.Customer Service:
Excellent communication and interpersonal skills to assist users with varying levels of technical expertise.Networking Knowledge:
Understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.Problem-Solving:
Strong analytical skills to identify problems and propose solutions.Documentation:
Ability to document issues, solutions, and procedures clearly for future reference.Remote Support Tools:
Familiarity with remote support software to assist users effectively.Time Management:
Efficient in managing multiple tasks and prioritizing support requests.Team Collaboration:
Ability to work well within a team and communicate effectively with colleagues.Adaptability:
Flexibility to learn new technologies and adapt to changing environments.Responsibilities:
Technical Support:
Providing first-line support for hardware, software, and network issues via phone, email, or in person.Troubleshooting:
Diagnosing and resolving technical problems for users in a timely manner.System Maintenance:
Performing routine maintenance tasks on computers and networks, including updates and patches.User Training:
Educating users on software applications and best practices for IT usage.Documentation:
Keeping detailed records of support requests, resolutions, and system changes.Installation and Configuration:
Setting up new hardware and software, including installation and configuration of systems.Escalation:
Escalating complex issues to higher-level support or specialized teams when necessary.Network Monitoring:
Assisting in monitoring network performance and troubleshooting connectivity issues.Compliance:
Ensuring adherence to security policies and IT best practices.
•
Receive real-time job alerts and never miss the right job again
AE - Dubai
November 5, 2024
About the Company • Our Client are a leading company in the diplomatic sector, with an established sales team of 5. We are seeking a proactive and driven individual to join our dynamic team to manage key accounts and grow business opportunities across various regions. • Role Overview...
AE - Dubai
October 29, 2024
Hello there! Welcome to TeachMeCode Institute. • How can we help you? • Join our in-person classes at TeachMeCode's campus in Dubai and have the best learning environment. • UX/UI Design • Dive into the world of Figma and master the art of crafting stunning web and mobile UI/UX...
AE - Dubai
October 18, 2024
Sales and Relationship Management • Build and maintain our client relationships, helping to find solutions to their complex needs. • Analytics • Shape our industry with powerful analytics. • Do you want to help modernize risk and portfolio management for investors? • Whether...
AE - Abu Dhabi
October 20, 2024
Roles and responsibilities Key Accountabilities: • Risk Management • Establish an integrated risk structure to enable risk-based decision-making. Establish and implement a comprehensive ERM Framework for the Group ensuring that it is adequate for proactive risk management and embeds ERM...
Robinson and Co Singapore Pte Ltd
AE - Dubai
October 29, 2024
Sales Team Leader | Retail | IKEA Jimi Mall Al AinEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. • Structured into five operating divisions;...
AE - Dubai
October 17, 2024
Roles and responsibilities Join our Software Engineering team where we are always on the lookout for passionate and curious software engineering professionals who are driven to deliver a world-class experience to our customers. • We are a diverse team that leverages modern technologies,...
AE - Ras Al Khaimah
November 3, 2024
The Value Stream (VS) Engineering Team leader will lead the Engineering team supporting operations and manufacturing in the Value Stream (VS). • The Team Leader will be a member of the VS leadership team, working closely with the VS leader and other functional leads to manage the daily...
AE - Dubai
October 20, 2024
The Team & Role • We are looking for a Customer Success Manager to help secure the long-term success of our customers. • You will provide support throughout their entire life cycle including deployment, training, and adoption. • This role is essential in the success of ensuring...
AE - Abu Dhabi
October 22, 2024
Account Manager Transfer Agency • Locations: Abu Dhabi, Al Maqam Tower • Time Type: Full time • Posted on: Posted 3 Days Ago • Job Requisition ID: JR-0007057 • The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and...
AE - Dubai
October 22, 2024
Roles and responsibilities Key Accountabilities: • Strategic Finance Operations: • Work closely with Dubai Holding's Shared Services team and review all deliverables as 'owner' and achieve signoffs from the Business. • These reviews include but are not limited to Financial...
AE - Dubai
October 25, 2024
Roles and Responsibilities Support the financial evaluation of new products or service concepts put forward by the Revenue Management function, through cost/benefit analysis and financial scenario modelling, in order to provide visibility on expected levels of profitability. • Accomplish...
AE - Dubai
October 18, 2024
Roles and responsibilities We are seeking an experienced and visionary Product Owner to lead the development and enhancement of our mobile app. As a Product Owner, you will be the driving force behind the product's vision, strategy, and execution, ensuring that our app delivers exceptional value to...
AE - Ras Al Khaimah
November 4, 2024
Job Summary/Purpose: • Team Lead - Cloud Solutions and Integration will report to the IT Operations Manager and be responsible for managing IT cloud infrastructure, solutions, and interfaces of enterprise IT including the cloud platforms (Microsoft, SAP S/4HANA, AWS). This includes planning,...
AE - Abu Dhabi
October 21, 2024
We're a large and growing professional services firm that still feels like a community. • We employ over 750 people across the UAE and are experiencing exciting growth! We truly care about our colleagues, our clients, and the communities where we work and live. • As a Consultant / Senior...
AE - Ras Al Khaimah
November 4, 2024
The Value Stream (VS) Engineering Team leader will lead the Engineering team supporting operations and manufacturing in the Value Stream (VS). • The Team Leader will be a member of the VS leadership team, working closely with the VS leader and other functional leads to manage the daily...
AE - Dubai
October 29, 2024
The Role • The product strategy, identifying the target market, customer segments, customer needs and unique selling points that our product suite needs to deliver in order to succeed. • You would also identify opportunities and risks for delivering the company's services as an app-based...
AE - Dubai
October 14, 2024
Roles and responsibilities Buying Budget and Planning • Determine buying requirements and formulate buying plan and budget for the assigned department/category • Align the buying plan to the overall department/category business plan and the merchandize strategy as laid down by the department/...
AE - Dubai
October 16, 2024
IT Operations Director - UAE Nationals onlyFocus Direct- Dubai, UAEPosted In 22/7/2013Applicants: • 15Views: • 4623Our client, a well-renowned Educational Institution in the UAE, has an immediate requirement for an IT Operations Director - UAE Nationals only. • The purpose of the role...
Firstaff Personnel Consultants Ltd
AE - United Arab Emirates
October 30, 2024
Job Title: • Executive Director ContractingLocation: • LondonDirect Reporting Relationship: • Chief Operating OfficerDirectors of ContractingManager of Strategic SourcingManagers of Projects ProcurementDivision: • Procurement / COO OfficeRole Purpose: • Develop Project...
AE - Dubai
October 30, 2024
Work Experience: • 6.0 Year(s) To 10.0 Year(s)We have an urgent opening for the position of SAP Mobility Consultant for a reputed Company at Dubai location.Company Profile: • Established in 1999, the Company is a global provider of digital transformation solutions in the areas of...
AE - Dubai
October 30, 2024
KontaktTechconsult is the link between jobs and professionals. • For one of our customers, we are now looking for a Structural Lead-Mechanical 25712.Job Responsibilities: • Lead the structural discipline in engineering and execution phase.Responsible for following up analysis and design of...
AE - Dubai
October 22, 2024
Roles and responsibilities • Support all DHE Group commercial teams to provide complex advice in relation to the post holder's area of legal expertise, including but not limited to commercial, corporate, litigation, leisure & entertainment, development and IP. The post holder may be asked...
AE - Dubai
October 30, 2024
Director Medical RecordsOffshore Recruitment Services- Dubai, UAEPosted In 12/10/2013 MEDICAL RECORDS DIRECTORResponsible for the efficient and cost effective functioning of the Medical Records Department including, but not limited to, the development, maintenance and implementation of the...
AE - Dubai
October 30, 2024
Work Experience: • 7.0 Year(s) To 12.0 Year(s)CTC Salary: • Not Disclosed by RecruiterFunction: • IT Software - Project & Program Mgt / OtherDesignation: • Cloud Network Security EngineerLocation: • Onshore and offshoreExperience: • 7+ YearsNotice: • Immediate to...
AE - Dubai
October 29, 2024
Job Title: Head of Business Client Relationship Management • Job type: Full-time • Location: DIFC • Job brief • We are seeking a dynamic and experienced individual to join our clients investment advisory firm as a Private Banking Head of Business-Client Relationship Manager. In...
AE - Abu Dhabi
October 30, 2024
We are looking for a Tug Master to join our client's fleet on a permanent basis. • This position will offer a 6 week on:off (time for time) rotation and a salary of around £62k. • This job will based in Abu Dhabi and, as such, the successful candidate will need to gain ADNOC Approval....
AE - Dubai
October 12, 2024
Roles and responsibilities The department of Information Technology in the College of Engineering and Information Technology (CEIT) at Ajman University invites applications for a full-time Assistant / Associate Professor in Information Systems to start in the Fall of 2023 / 2024. • Candidates...