• Card 47 / 284: Mr. Johannes Reichmann, a potential investor in your widget manufacturing company, did not appear for the ten o'clock plant tour you had scheduled. When you call his hotel room, no one answers, but the hotel desk says that he was at breakfast, did not ask for a cab, and had not been observed leaving the hotel on foot. Mr. Reichmann's unknown status is a crisis for your business. However, which of the following characteristics of a crisis team convince you that, under the circumstances, you should ask the hotel staff initiate action instead of convening your own team?
    A) You need a team that includes people who can decide what actions to take.
    B) You need a team that includes people who can carry out the actions that are necessary.
    C) You need a team that includes people who have expertise or education in areas relevant to the nature of the crisis.
    D) All of the above
    E) None of the above

    Answer:
    D) All of the above

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Corporate Communication BUS210

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Attribution:  Dr. P. Wynn Norman. Corporate Communication (The Saylor Academy 2014), http://www.saylor.org/courses/bus210/
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