Service Desk Associate / Service Desk Analyst
Looking to start ASAP
Duration: Until the end of the year, possible extension
Role is 100% onsite in Irving, Texas
Shift: Hours: 7:00 AM - 4:00 PM Central, 100% onsite
We are looking for a Service Desk Associate until the end of the year.
This person will be working with our corporate, plant, and vendor customers by picking up some of our Technology Service Calls.
We are expecting an uptick of calls to occur between these months.
Requirements
2-3+ years of hardware or software support experience in a large enterprise desired
Certifications such as A+ is preferred.
Knowledge of PC/MAC hardware, software, networking, Active Directory system administration tasks, and mobile devices
Knowledge of Microsoft Windows 10, Office 2016, mobile devices, imaging tools
Intermediate knowledge of Microsoft Windows 10
Experience working with IP networking and networking protocols
Experience supporting end user workstations
Strong Analytical, troubleshooting and problem solving skills
Experience gained through college degree programs and/or certifications is applicable to above skills
Summary
As a key team member of the Digital Experience team, the IT Service Desk Analyst will assist clients by providing outstanding customer service for all End User Services, solve IT challenges, one problem at a time, as well as collaborate with all departments to ensure timely communication and resolution. The IT Service Desk Analyst will be located in our Irving offices.
Key Accountabilities
Primary daily responsibilities include: managing technical support incidents, and provide functional support and assistance to a local and remote user base, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently.
Receive and respond to user inquiries, requests, and escalations via telephone, email, instant message, and case tracking system professionally with speed, accuracy and proficiency
Participate in a weekly Genius Bar / Depot Support team that provides local and remote breakfix solutions to the Enterprise
Document activities and resolutions in ITSM solution
Monitor ticketing system and email for notification and internal assistance requests
Troubleshoot and resolve problems to satisfy requests
Complete any necessary research and on the job training to resolve incidents in a timely and efficient manner
Participate in regular quarterly training courses
Follow up on open tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions, and keep the customer updated of the status and resolution times
Log all incoming requests in the incident tracking system and document all actions, to include all follow up conversations, troubleshooting steps, and resolution
Improve knowledge of, and ability to operate, all technical support tools and technologies
Provide end user training in small group sessions as well as perform new employee mentoring
Contribute technical solutions to the IT Knowledge Base
Participate in projects and initiatives as directed by leadership
About Our Client:
Our client is a premier Texas-based energy company focused on the competitive energy and power generation markets through operation as the largest retailer and generator of electricity in the growing Texas market.
Receive real-time job alerts and never miss the right job again
US - TX - TX - Stafford
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - La Porte
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Fresno
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Rosenberg
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Tomball
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Deer Park
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Fulshear
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Beasley
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Manvel
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Bellaire
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Cypress
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - North Houston
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Crosby
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Pearland
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Richmond
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - South Houston
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Porter
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Baytown
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Sugar Land
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Galena Park
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Pinehurst
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Kingwood
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Hockley
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Brookshire
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Pasadena
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Humble
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...
US - TX - TX - Katy
November 5, 2024
Are you an RN passionate about senior care and expertise in medication delegation? We're looking for a Texas Assisted Living Resource Nurse to travel between our communities in Houston, Dallas, Kyle, El Paso, and a new location coming soon. Join a team that values your skills, dedication, and...