Customer Development Manager - Retail

Customer Development Manager - Retail

Job Locations

US-TX-San Antonio | US-TX-Austin | US-TX-New Braunfels | US-TX-Kyle

Primary Posting Location : City

San Antonio

Primary Posting Location : State/Province

TX

Primary Posting Location : Postal Code

78201

Primary Posting Location : Country

US

Requisition ID

2025-434894

Position Type

Full Time

Category

Sales (Professional)

Minimum

USD $44,200. 00/Yr.

Maximum

USD $55,200. 00/Yr.

Summary

Customer Development Manager EDRT

At our Company, we grow People, Brands, and Businesses! We are seeking a talented Customer Development Manager (CDM) to be responsible for developing and growing sales volume for retail clients in assigned territory, markets and regions through effective relationships with store operations personnel at the region and market level. This role will develop relationships with higher level decision makers that have a positive impact on all assigned stores within the region or market. The CDM works with Retail Supervisors to raise the level of effectiveness across the entire region. As part of our winning team, you'll receive top-tier training, competitive base salary, and a comprehensive benefits package all with the opportunity for career growth.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Responsibilities:

• Act as an account manager for an assigned retail merchandising account.
• Meeting or exceeding POS-to-plan goals for assigned territory and markets.
• Developing and leveraging relationships with key influence and decision makers in assigned stores, markets, and regions.
• Establish strategic presence of the represented client brands across the store. Collaborate with retailer leadership.
• Provides sales training and skill development of retail sales merchandisers in like geographies.
• Follows sales call standards and effectively orchestrates a call coverage plan that meets the business needs of Client and the retail customer.

Qualifications:

• Bachelor's Degree or equivalent experience is required
• 3-5 years previous experience managing key account in the retail or consumer packaged goods industry
• 2-4 years previous experience as a retail sales merchandiser or Frontline Associate
• Demonstrated history of building effective cross-functional relationships with stakeholders throughout the business
• Strong phone sales skills; Excellent written communication and verbal communication skills; Excellent oral presentation skills
• Ability to travel 40% of the time locally, travel and driving are essential duties of this job

Job Will Remain Open Until Filled

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary:

The Customer Development Manager (CDM) is responsible for developing and growing sales volume for assigned brands in an assigned territory, markets and regions through effective relationships with store operations personnel at the region and market level. Developing relationships with these higher level decision makers should have a positive impact on all assigned stores within a given region or market.

The CDM works with Retail Supervisors to raise the level of effectiveness across the entire EDRT area and region. This may include such opportunities as: planning, working retail with Retail Sales Merchandisers (RSMs), training and developing skills of RSM's.

Essential Job Duties and Responsibilities:

Achieving Results

• Meeting or exceeding POS to plan goals for assigned territory and markets
• Growing POS for retail brands by selling incremental display locations, selling the execution of plan-o-gramed locations, executing initiatives as well as maintaining in stock conditions.

Consultative Selling

* Developing and leveraging relationships with key influence and decision makers in assigned stores, markets, and regions
• Delivering consistent market & region level contact with appropriate customer contacts
• Effectively strategic presence of the represented client brands across the store. This is accomplished in conjunction and alignment with store or market personnel so that the primary merchandising and stocking duties are done by store personnel. This collaborative relationship is developed on a mutual interest and business relationship.

Developing Others

* Provides sales training and skill development of RSM's in like geographies

* Utilizes preferred coaching style - coaching vs. telling, role playing, open ended questions
• Provides constructive feedback and development opportunities to RSM via coaching and training recap forms
• Communicates feedback to Retail Supervisors (RS) concerning associate strengths and opportunities
• Mentors assigned candidates

Organizing and Planning

* Follows sales call standards and effectively orchestrates a call coverage plan that meets the business needs of Client and the retail customer
• Effectively manages KPI to plan objectives
• Administration/Reporting: complete accurate and timely paperwork, reports, recaps, itineraries, timesheets, expense reports, etc.

Other related duties as assigned

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel and Driving are essential duties and function of this job

• Travel up to 40%

Minimum Qualifications

Education Level:(Required) High School Diploma or GED or equivalent experience

(Preferred) Bachelor's Degree or equivalent experience

Field of Study/Area of Experience:

• Previous experience as a retail sales merchandiser or Frontline Associate 2-4 years
• Completed all Sales Related Training & Certification

Skills, Knowledge and Abilities

• Excellent written.