TMG-Communications Specialist

Job Summary:
The Communication Specialist is responsible for managing non-emergency calls and coordinating transportation activities within the organization. This role ensures effective communication between callers, account holders, hospitals, and response teams. The ideal candidate will have excellent customer service skills, attention to detail, and the ability to manage multiple tasks simultaneously while ensuring compliance with regulations to optimize transportation processes and improve efficiency.
Key Responsibilities:
Call Management:

Receive and assess non-emergency calls, determining the appropriate response or service required.
Scheduling and Routing:

Plan and schedule transportation routes for drop-offs and pick-ups to ensure timely and cost-effective service.
Information Gathering:

Collect detailed information from callers to accurately log requests and coordinate necessary services.
Carrier Coordination:

Communicate with clients and transporters to negotiate pick-up and drop-off times for patients and resolve any issues that arise.
Dispatching Services:

Assign and dispatch personnel or resources for non-emergency situations, ensuring timely responses.
Documentation:

Maintain accurate records of transportation activities, including invoices, patient documents, and compliance paperwork.
Record Keeping:

Keep detailed logs of calls, actions taken, and outcomes in the dispatch system for reporting and analysis.
Communication Facilitation:

Act as a point of contact for various departments and community services, promoting effective communication between teams.
Customer Service:

Provide exceptional service to callers, addressing inquiries and concerns with professionalism and empathy.
Problem Solving:

Assist in resolving non-emergency issues and conflicts by providing appropriate resources and information.
Training Support:

Engage in training and development activities to stay current on policies, procedures, and technologies.
Regulatory Compliance:

Ensure all transportation activities adhere to relevant regulations and company policies.
Issue Resolution:

Promptly address transportation-related issues, including delays, damages, and customer complaints.
Reporting:

Generate reports on transportation performance metrics, analyzing data to identify trends and drive process improvements.
Qualifications:

High school diploma or equivalent; some college coursework in communication, public administration, or a related field is preferred.
2 years of experience in dispatch, customer service, or a related role is preferred.
Strong verbal and written communication skills.
Proficiency in computer systems and dispatch software.
Ability to multitask and effectively manage time in a fast-paced environment.
Detail-oriented with strong organizational skills.
Familiarity with transportation management software and Microsoft Office Suite.
Flexible schedule (Company operates 24 hours a day, 365 days a year)
Knowledge of Las Vegas and outlying areas
Preferred Skills:

Strong analytical skills and attention to detail.
Adaptability
Comfortable in a fast paced environment
Bilingual abilities are a plus.