Supervisor, Critical Facilities Operations

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

Supervises and ensures the day-to-day operations, maintenance, and improvements to the physical infrastructure of the data center. Additionally, provides training, expertise and experience to the Data Center Technicians and the Facilities Technicians. Regular, predictable attendance is essential for satisfactory performance.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

Supervises the Data Center Technicians and the Facilities Technicians.

Operates and maintains data center in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9's).

Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.

Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.

Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.

Analyzes data center equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.

Conducts in-depth training with the Data Center Technicians on equipment, PM's, QA and CFOps procedures/processes.

Manages and maintains all training documentation; provides documentation to HR.

Ensures data center operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.

Works with customers to provide successful installs that exceed expectations - delight the customer.

Supervises the safety and well-being of all CFOps team.

Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Center Technicians and Facilities Technicians.

Writes and Reviews non-critical and critical Method of Procedures (MOP's), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.

Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.

Performs other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations

Expert knowledge of low voltage systems, including fire, security and PLCs

Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes

Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues

Expert knowledge in industrial safety best practices (i. e. lockout/tag out, arc flash protection, OSHA and state regulations)

Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems

Strong supervisor skills

Excellent communication skills, both written and oral

Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:

12kV switchgear

480/277 and 208/120 volt electrical generation and distribution systems

Diesel powered AC generator plants up to 2MW

Static UPS systems

Multi-string flooded cell batteries and monitoring systems

Static switches

PLC and relay logic controls

Power monitoring systems

Data center power distribution and management systems

VFD Drives

Large Centrifugal Chillers

Cooling Towers

Water Treatment Systems

HVAC equipment

Computer Room AC Units (CRACs)

Kyoto Cooling Units (where applicable)

Operating Building Management and Industrial PLC Control Systems

Emergency Standby Diesel Generator Systems

Fuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage Tanks

Knowledge of NFPA 25, sprinkler and dry-stand pipe systems, including Emergency Fire Pump where applicable

Chilled/Condenser Water Pump

Well/Vault or Sump Pumps

Domestic Water systems, including BackFlow Prevention devices

Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)

Ability to train the electrical and mechanical teams on the systems and the procedures

Ability to conduct power & fire system capacity, safety and code compliance assessments

Ability to operate in and promote a rigorous process-driven, team environment

Ability to logically analyze and solve problems

Ability to multi-task multiple projects

Detailed oriented
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EDUCATION & EXPERIENCE

Bachelor of Science in Engineering degree or equivalent work experience normally obtained with 5-6 years' related experience.

A minimum of 5 or more years in a mechanical/electrical position within critical facilities, including Power or critical electrical power/mechanical environment (preference given to data center, hospital, semi- conductor or power plant experience).

Minimum of two or more years as a foreman, lead or senior level technician in a critical facility environment.

Certified Electrician preferred in state where assigned.

CPR/First Aid and NFPA70E Certification during employment.

Forklift Certified.

PHYSICAL REQUIREMENTS

Primarily walking, standing, and bending with some sitting.

Ability to communicate effectively with verbal, visual and listening skills

Able to lift heavy equipment, up to 50 pounds.

Close visual work on a computer terminal.

Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.

Ability to climb ladders and work on raised platform.

WORK CONDITIONS

Typical data center work environment with varying temperatures and loud noises.

Extensive daily usage of a computer or workstation.

Work on site; no telecommuting.

SPECIAL REQUIREMENTS

Must be comfortable working in a highly critical, fast paced environment shifting priorities

Must be able to respond to emergency situations at the data center.

Must be willing to be part of the after-hours notification and escalation protocol.

Must carry a cell phone for availability during assigned shift and emergency situations.

Must be willing to work outside normal business hours, including weekends, late nights, holidays.

Must wear leather close-toed shoes with a solid rubber sole.

Must possess a current, valid state-issued driver's license.

This position requires work to be done onsite at a data center facility and may require use of a .