Supervisor - Case Mgmt

THIS IS NOT A REMOTE POSITION.
MUST BE ABLE TO REPORT TO MILWAUKEE OFFICE.
Job Summary

The Case Management Supervisor is responsible for supervising, evaluating, training, developing, and counseling case management staff.
Education and Experience Requirements

Essential Duties and Responsibilities:
• Ensure contractual obligations are met by identifying, recommending, and/or developing quality improvement strategies through the evaluation of staff performance standards and project performance measures.
• Identify training needs and development opportunities for subordinates.
• Develop work schedules and assign duties to subordinates to ensure efficiency.
• Discuss job performance concerns with subordinates to identify causes and issues and work closely with the Human Resources department on resolving problems.
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Evaluate subordinates' job performance and recommend appropriate personnel action.
• Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
• Comply with all company required policies, procedures and processes including but not limited to required training.
• Evaluate systems and data to improve quality control and process improvements.
• Conduct process improvement utilizing project reports.
• Report issues, problems and concerns to management.
• Perform other duties as may be assigned by management.
Minimum Requirements:
• Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances.
• Broad knowledge of human services programs.
• Excellent organizational, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to work as a team member, as well as independently.
• Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
• Minimum of two (2) years of related experience.
• Minimum two (2) years supervisory experience in case management; automated data systems; working with disadvantaged populations.
• Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit
As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business.
Maximus is committed to complying with any applicable vaccine mandates.
The specific vaccine requirements for this position will be outlined throughout the selection process.
Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.
EEO Statement:
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.