Saas - productivity

Required Qualifications:


A minimum of 5+ Years' professional experience working with IT Productivity tools (Project Tools, Microsoft Productivity, Survey Tools, and Meeting Room Technologies etc.).

Productivity
• Work within the DWT Technical Operations function as a technical leader responsible for operations of a broad array of SaaS tools including Project Tools, Microsoft Productivity and Office Suite, Survey Tools, and Meeting Room Technologies.
• Responsible for L3 Operations and Systems Administration for Project Tools including Smart Sheets, Miro, Aha!
• Responsible for L3 Operations and Systems Administration for Microsoft Productivity tools including Microsoft Office, Microsoft Visio, Microsoft Whiteboard, Microsoft ToDo, Microsoft Viva Engage, Microsoft Viva Insights, and Microsoft Planner.
• Responsible for L3 Operations and Systems Administration for Survey Tools including Sli.do and Survey Monkey.
• Responsible for L3 Operations and Systems Administration for Meeting Room Technologies including iOffice Teem and Teams Rooms Panels
• Technical accountability over the operational stability of DWT Productivity platforms, tools & services.
• Maintain a solid understanding of a complex Productivity ecosystem which has several integrations into other systems including but not limited to security tools, identity platforms, authentication systems,internal operational tools, and other systems.
• Work to transition Productivity services cross tenant, providing support for the separation management office to ensure seamless transitions to the Client's platform.
• Owning the tools required to manage Productivity systems:
admin consoles including M365 admin portal for managing Microsoft Productivity services, identity management and delegated administration tools to manage groups and objects, and Microsoft PowerShell for automated administration.
• Act as the technical escalation point within the internal Systems Administration team for complex issues and advanced troubleshooting for DWT Productivity tools and integrated systems.
• Perform platform monitoring, maintenance, and management across the entire ecosystem of Client's Productivity related services.
• Responsible for managing, tracking, testing and pushing out Microsoft Office product and security updates, ensuring the entire organization is on the correct channel and version.