Restech LA - Client Success Manager

Job Type
Full-time
Description
A leading IT firm in the New Orleans area is looking to add sales representatives. We offer a great base salary annually plus a residual commission plan
We are looking for new Client Success Managers to improve communications and manage our clients' account, to drive deeper relationships and engagement.
Managed IT or Technology experience is not required. Sales experience is!
We will provide sales training that will provide you with the knowledge and tools to be successful selling our services.
Daily and Weekly Job Responsibilities:

Create and manage a STAR Review with managed accounts to drive strategy and future revenue
Grow revenue and market share within client account along with client profitability
Resolve critical issues with any client relationships
Participate in ongoing strategy meetings with Restech clients, as needed
Attend sponsored industry, charity, or educational events
Keep up to date on industry related news and technology
Update all activities, time sheets, sales processes, opportunities within the platform
Develop relationships with Managed Service clients and prospects
Maintain relationships with clients
Maintain technology and selling skills as industry changes
Attend all necessary company sponsored or third part sponsored training events
Attend relevant project meetings, sales handoffs, etc
Design and/or present proposals, presentations, and necessary agreements for prospects and clients
Create proposal, presentation and needed Visio drawings for prospects or client presentations
Is the customer's trusted advisor
Coordinate Onboarding Tasks
Provide Quotes and Statements of Work (SOW)
Project Management for new projects customers purchase
Provide and Deliver the STAR Review on an annual basis for each customer
Monthly touch base calls and quarterly meetings for each customer
The ability to make a recommendation to a business owner and provide SOW's
Customer Orientation Presentation
Commission is paid based on sales. Travel expenses, a mobile phone and laptop may also be included as part of your package.
Requirements
Apply if you meet the following criteria:

Ability to perform public speaking and presentations on Restech products and services
Interpersonal skills, such as telephony skills, communication skills, active listening, and customer-care
Ability to multi-task and adapt to changes quickly
Must understand the customer's specific business needs and apply technology recommendations to fit those needs
The ability to talk technology to a non-technical business owner
A knowledge of technology trends likely to impact the customer (i.e.: Windows 7/8 OS EOL)
The ability to link IT systems to business objectives
A firm grasp of IT project planning and management
Experience in the IT budgeting process
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment
Ability to keep up on necessary ongoing industry related training