Job Profile Summary

This role is responsible in providing proactive support in monitoring application performance, application optimization, system stability, database tuning etc. of enterprise eCommerce applications. The resource helps in monitoring systems availability, performance, and capacity against baseline metrics and reports trends.

The resource will guide application development teams, tech leads, product owners performance bottleneck and shape work on building the performance focus backlog for the product team. He will provide best practices, solutioning new business problems, doing POCs of product(s) to add new capabilities to our eCommerce offering, supporting production environment and performance tuning to support our high volume of transactions.

• Develop a deep understanding of the application architecture including the various key components, what they do, and how they interact with each other.
• Develops in depth knowledge of supported systems and applications.
• Ability to perform multiple tasks concurrently, while making timely and sound decisions, working efficiently in a fast-paced environment, and working
• Experience with application monitoring tools such as Dynatrace, etc.
  • Good hands-on experience in Real User Monitoring (RUM) using Dynatrace with support and monitoring.
  • Analyzing Dynatrace alerts in production system from Performance Engineering point of view and providing suggestions.
  • Defining SLOs and Metrics in Dynatrace.
  • Expertise in creating and configuring monitoring dashboards
• Experience with Oracle monitoring tools such as OEM, etc.
• Experience with Log Management tools such as New Relic, ELK etc.
• Supporting a Tier 1 ecommerce-based application built primarily on top of SAP Hybris, Oracle, Solr and other Java technologies using SOA / REST principles
• Seek out operational trends and potential issues that may have resulted from past code changes by monitoring site performance.
• Measures how the end users key actions in our ecommerce applications.
• Experience with recommending baseline monitoring thresholds and performance monitoring KPIs and SLAs
• Monitor site performance in test environments - (page load, response time from end to end) for new releases.
• Define, refine and report on key operational measurements including application performance.
• Work closely with software development team members to conduct research, identify design and coding issues, and contribute to problem resolutions.
• Incident detection, resolution and/or escalation. Participation in root cause analysis and correction resulting in prevention.
• Monitor, maintain and support systems and software to ensure stability and compliance to SLA (service level agreements) and technology standards

• Requires experience with Java 11 and exposure to Python, Java/Type script on Node. js
• Effectively communicate and present platform improvements/issues to technical as well as functional stakeholders
• Experience working with multiple scrum team and manage the platform backlog with minimum supervision

Additional

• Bachelor's Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.

• 10+ years of directly-related or relevant experience, preferably in software designing and development or systems architecture.

Preferred Certifications:

• Dynatrace or any other APM vendor Certifications

Technical Skills:

• Application Performance Monitoring
• Review Load Test scenarios, Validate different metrics such as response times, cpu utilization etc.
• Jira
• Programming and Development - some scripting languages etc.
• Application Architecture
• Software Development Life Cycle (SDLC) - Agile and Waterfall experience.

Tools Knowledge:

• Dynatrace
• Oracle Enterprise Manager Console
• Browser tools - Network/Console/Cookies etc.
• Cloud Computing Tools (Azure primarily and others such as AWS, Google Cloud)
• Load Testing tools (Load Runner, JMeter etc. )
• JVM Tuning - GC, Memory, CPU, IO etc.
• Programming and Development using some scripting Languages - python, etc.
• Full story
• Google Analytics
• Etc.

Behavioral Skills:

• Collaboration
• Creativity & Innovation
• Decision Making
• Planning
• Presentation Skills
• Risk-taking

.