Associate Account Director

Working at Real Chemistry and in the healthcare industry isn't just a job for us. We got into this field for different reasons, but we all stay for the same reason - to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration-we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare-all with the intent to transform healthcare from what it is to what it should be. But we can't do it alone - you in?

Job Summary:

Real Chemistry is looking for an Associate Account Director to join our growing team!

The Account Director is responsible for client relationships and serves as a trusted partner to clients. The ideal candidate for this role has a stellar client services reputation and is passionate about health care and digital health. In addition to leading client engagements, they will manage and galvanize cross-functional team members to think smarter, work effectively, drive innovative and integrated solutions, and deliver groundbreaking results and client satisfaction.

This role can be remote in the US or in any of our US offices, including New York City, Boston, or Chicago.

What you'll do:

• Develop and maintain productive client relationships to ensure that recommendations and results surpass client expectations.

• Manage internal teams to ensure technical and operational excellence in all executions

• Act as a gate-keeper in identifying red flags and recommending proactive solutions to mitigate risk

• Escalate problems and risks appropriately using sound judgement and technical knowledge

• Collaborate with colleagues and peers throughout the business to identify opportunities to streamline, elevate and innovate our tactical processes

• Train junior staff on Real Chemistry processes, account management responsibilities and the healthcare / digital landscape

• Understand cross-functional capabilities and motivates cross-functional teamwork

• Motivate teams through engaging and active management and career development practices

• Set clear performance objectives and utilizes all management tools to communicate alignment and performance measures

• Through your stewardship of client budgets and internal resources you have become a trusted partner for your client, ensuring all campaigns are perfectly executed

• Thoroughly understands and communicates clients' expectations internally to ensure staffing resources and performance expectations are met

• Maintain ongoing, effective communications with client peers to ensure there are no surprises and Real Chemistry's work is meeting all expectations

• Contribute to overall client financial management and establishes and meets internal client and project revenue targets

• Participate in quarterly and annual strategic communications planning and business analysis

• Manage multiple client projects of varying sizes in a fast-paced environment

• Collaborate with client peers to drive solutions that respond to business and communications challenges

• Develop a thorough understanding of Real Chemistry's capabilities and demonstrates a passion for healthcare, digital and communications to help spot opportunities for the client to achieve greater success

• Work closely with the client and internal teams to identify organic growth opportunities

• Successfully create drafts of decks for programs, media strategies, POVs, etc. for review and input from senior team members

• Look for ways to identify, develop and grow integrated business (social media/digital, content)

• Our Company values - Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" - really speak to you.

• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving.

• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.

• You are highly organized self-starter, able to work independently and under tight deadlines.

• The position may require some domestic travel for client meetings and conferences (10 percent). Bachelor's degree in communications, marketing or a related field or equivalent experience is required (6-8+ years)

• Must have healthcare PR experience; integrated experience preferred

• Thorough understanding of the ever-changing digital landscape

• Exceptional project management skills: demonstrated ability to work under pressure to meet deadlines, prioritize and manage detailed budgets

• Excellent business communication skills

• Informal/formal presentation and writing skills; including presenting to clients

• Skilled in data communication

• Can explain complex technical terms, clinical trials, and studies pertaining to the brand

• Able to develop final documents and presentations and guide strategy for junior staff

• Able to communicate critical information to management and the client

• Proven ability to develop and maintain strong and productive client relationships

• Able to develop solutions to client needs and problems:

• Collaborates with internal partners to strategize ideas

• Researches the market to identify trends and data to support ideas

• Understands program objectives and strategies

• Ability to direct and synthesize research for new business

• Have a professional presence, perform with a sense of urgency and with a profound client service orientation

• High energy, able to effectively operate in fast-paced, growing and evolving environment