Outpatient Case Management Supervisor

Outpatient Case Management Supervisor - ( )

Description

Summary

Supervise operational and clinical responsibilities for rehabilitation services at the outpatient center. Participate in quality improvement and program development activities. Provide consultative services to clinicians to achieve stated goals for performance. Participate in development and assurance of general and program specific competencies as it relates to the patient population served.

Key Responsibilities

Team members are oriented, mentored and supported to achieve stated goals for performance. Performance feedback is integrated into performance evaluations.

Provide patient care as per Licensed Social Worker job description.

Patient satisfaction and productivity goals are managed and achieved. Gaps are identified and improvement plans are put in place

Social Workers, Case Managers, Behavioral Health Clinicians are mentored to achieve professional standards of practice per network and facility policies and procedures.

Academic roles and research are fostered within the rehabilitation team.

Patients, visitors, and other health care professionals in the community are educated to the role of rehabilitation services and in particular as it relates to the specific programs.

Overall educational needs of staff are identified and priorities are determined and shared with manager.

Management meetings are attended as identified with manager.

Program based marketing efforts are supported to achieve stated objectives.

Additional department, organization or network activities are completed per established objectives.

Develop staff clinical expertise to meet the needs of the persons served

Manage clinical staffing to meet needs of the department and the persons served.

Manage person served issues, concerns and complaints appropriately

Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.

Supervisory/Managerial Responsibilities

Manage full time, part time and per diem clinical Per Diem clinical FTE

Fiscal Responsibilities:

Work with leadership team to meet fiscal year revenue and volume targets as proportional to direct staff reports.

Qualifications

Qualifications and Experience

Education/Degree

Required

Graduate of an accredited Masters of Social Work program or Master's in relevant degree.

Experience


3 years of diverse and well rounded clinical experience preferably concentrated within the clinical specialties of the program.

Licensure


Current license in the Commonwealth of Massachusetts.

Skills

(Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)


Computer proficiency required. Microsoft office applications preferred with ability to learn new software.

Participated in activities which would require application of leadership skills, specifically interactive team building.

Problem solving skills for treatment planning and execution taking into consideration patient's age, psychosocial, and cultural background.

Advanced skills in teaching others and self assessment of learning needs, strengths, and professional goals.

Safely execute all job responsibilities without risking injury to self or patients. Demonstrates the ability to assess and interact with patients and families using the theories of human growth and development, family systems, and cultural background.


Preferred

Highly developed communications and interpersonal skills, working with diverse population.

Work independently, be self-directed and contribute as a member of a team.

Anticipates challenges and develops and implements strategies for addressing them.

High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.

Attention to detail.

EEO Statement:

Spaulding Rehabilitation is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Primary Location

: MA-Charlestown-SRH Spaulding Rehabilitation Hospital Boston

Work Locations

:

SRH Spaulding Rehabilitation Hospital Boston

300 1st Avenue

Charlestown 02129

Job

: Social Services/Mental Health

Organization

: Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC)

Schedule

: Full-time

Standard Hours:

: 40

Shift

: Day Job

Employee Status

: Regular

Recruiting Department:

: SRH Case Management

Job Posting

: Oct 22, 2024

Req ID: