Infrastructure Engineer Sr - ServiceNow

INTEGRIS Health Two Corporate Plaza Bldg., Oklahoma's largest not-for-profit health system has a great opportunity for an Infrastructure Engineer Sr.
• ServiceNow in Oklahoma City, OK.
In this position, you'll be a part of our IT Platform Services team providing exceptional work supporting the INTEGRIS Health caregivers and the community at large.
If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave.
We invite you to join us as we strive to be The Most Trusted Partner for Health.

The Senior Infrastructure Engineer has a mid-level understanding of many components of the IT infrastructure and appreciates how the component pieces work together to enable end user applications and support services.
While technical specialization in areas of server, compute, network, storage, data centers, communication services, data protection services, and virtualization is pervasive Senior Infrastructure Engineers are encouraged to obtain moderate depth of knowledge and experience across multiple engineering disciplines.
Senior Infrastructure Engineers support lead engineers with technical infrastructure implementation, automation and ongoing maintenance activities.
Additionally, the Senior Infrastructure Engineer provides feedback, recommendations and as-built documentation on technical and architectural designs throughout the infrastructure's life-cycle.
This approach supports a continual process improvement life-cycle part of our IT Service Management discipline.
INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

Responsibilities

The Senior Infrastructure Engineer responsibilities include, but are not limited to, the following:

• Mentoring and training of junior team members
• Serves as an escalation point for Infrastructure Engineers
• Conducts current state analysis of systems and procedures and recommends system design or modifications to achieve desired goals
• Assists with roadmap planning of production infrastructure keeping versions current and supported
• Implements and maintains enterprise standards for applications and infrastructure
• Installs and configures systems according to design specifications
• Assists with analysis, troubleshooting, repairing and performance tuning of complex systems and hardware components
• Supports the ITIL Service Transition process ensuring new and modified services are appropriately documented, including as-built documentation, and Operations personnel (Service Desk and L2 Operations) are informed and trained
• Supports testing and evaluation of technologies under review
• Actively monitors the environment and appropriately assigns problem tickets, incidents, and schedules reviews to determine support needs for existing and new systems
• Provides technical support and 24X7 incident response
• Completes root cause analysis on failures resulting in downtime or performance outside of service level agreement tolerances
• Assists with the development and ongoing support of annual infrastructure performance and capacity reports
• Effectively communicates with business professionals, application owners, and customers in plain English while keeping their needs and the needs of IT in mind
• The Infrastructure Engineer reports to a Manager of Information Technology Services.
  Additionally, the Senior Infrastructure Engineer is accountable for responding to training and direction from Lead Engineers, Architects, the Project and Service Management Offices.
  
• This position may have additional or varied physical demand and/or respiratory fit test requirements.
  Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.
  May be required to walk or drive to and from various INTEGRIS Health facilities.
  Required working at computer terminal for long periods of time.
  May be required to work long hours for prolonged time periods during specific phases of project activities and/or emergency situations.
  May receive multiple callbacks during system emergencies.
  

• 4 years of relevant experience or bachelor's degree in related field required
• Previous work experience with demonstrable experience supporting multiple Infrastructure disciplines
• Works with the business units to assist with the application of technology
• Intermediate level certification (ex.
  Include:
  RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification preferred.
  
• 4 years' experience can substitute certification requirement
• ITIL certification within 6 months of employment
• Must be able to communicate effectively in English (Verbal/Written)
• Must have reliable transportation and valid driver's license

• Microsoft certifications preferred

• 3-5 years of work experience in ServiceNow Administration, Implementation and Development

• Expert level knowledge of ServiceNow ITSM (Request, Incident, Problem, Knowledge, Change, Asset, Service Catalog, Service Portal Configuration)

• Advanced level knowledge of update sets, code promotion, system clone, data preservers and excluded tables

• Experience in developing complex catalog items

• Experience in customizing Service Portal widgets & pages.
  

• Intermediate level knowledge Javascript, JQuery, HTML/CSS, Apache Jelly, Angular JS and ServiceNow Glide

• Intermediate level knowledge of ServiceNow ITOM (Discovery, Service Mapping, Event Management, Orchestration, Operational Intelligence, Cloud Management and Release Automation)

• Experience with CMDB implementation and/or support

• Experience integrating ServiceNow with other tools like Tanium, Jira, ThousandEyes