•Collaborate with stakeholders to gather and document business requirements for Salesforce projects.
•Analyze and prioritize requirements, ensuring alignment with business objectives and technical feasibility.
•Translate business requirements into user stories and acceptance criteria using the Cucumber/Gherkin methodology.
•Work closely with Salesforce developers and administrators to ensure accurate implementation of requirements.
•Conduct user acceptance testing (UAT) to validate that implemented solutions meet business needs.
•Provide ongoing support and maintenance for existing Salesforce implementations, including troubleshooting issues and implementing enhancements.
•Stay informed about Salesforce best practices, new features, and industry trends, and make recommendations for process improvements.
Qualifications:
•Bachelor's degree in Business Administration, Information Systems, or a related field.
•5+years of experience working as a Salesforce Business Analyst, preferably in a consulting or professional services environment.
•Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Lightning Experience.
•Proven experience writing user stories and acceptance criteria in Cucumber/Gherkin methodology.
•Excellent analytical and problem-solving skills, with the ability to translate business needs into technical requirements.
•Exceptional communication skills, with the ability to effectively interact with stakeholders at all levels of the organization.
•Salesforce certifications (e.g., Salesforce Administrator, Salesforce Advanced Administrator) are a plus.
•Experience with Agile/Scrum methodologies is preferred.
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