Title: Level 1&2 Technical Support Field Technician
Location: New York City, NY or Red Bank, NJ (Onsite) - 5 Days a week
Duration: 12+ Months Contract
Note: Travelling required
Need Photo ID with Submission
Bachelor's Degree is Must
Not looking for Very Senior Consultant Looking for someone with 7-11 Years of experience
Install and configure hardware and software
Respond to tickets in accordance with SLA guidelines
Work with our Service Desk, Documentation, Remote Monitoring/Management and all other system software to accept and resolve L1 and L2 service requests, incidents and problems. Documenting and tracking all steps taken to the resolution.
Responsible for escalations on all desktop, network, and server infrastructure service tickets to ensure service levels are maintained.
Create and document service management procedures and standards to ensure engineering best practices are maintained.
Work with clients directly over the phone and using remote software or travel on-site
Respond in timely manner to requests and issues
Repair and replace equipment as needed
Provide onsite and remote support to end users
Desired Attributes and Experience
Customer service skills
Excellent verbal and written communication skills
Reliable
Solid understanding of computers, networks and software
Solid understanding of TCP/IP, DHCP, DNS, Domain Controllers etc
Experience using MS Office applications: Word, Excel, Outlook
High attention to detail
Qualifications:
Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience.
A+ and Net+ Certification or equivalent required.
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