IT Helpdesk Analyst

About Harry's

Harry's Inc. is building a modern CPG company by putting people first and delivering against real unmet consumer needs.

The company's flagship brand - Harry's - was founded by Jeff Raider and Andy Katz-Mayfield in 2013. After successfully launching and scaling Harry's, Jeff and Andy saw an opportunity to bring their experience building Harry's to other CPG categories where the consumer has also been historically underserved.

Harry's Inc. has grown significantly over the last ten years, and is now made up of four brands - Harry's, Flamingo, Lume, Mando - and Harry's Labs, the company's incubation and M&A engine. The company employs more than 900 people across the U. S. , U. K. and Germany, and is the largest CPG company built in the last 20 years.

At Harry's Inc, our mission is to Create Things People Like More - whether it's a product, an experience, or an internal tool, we believe in making the things around us better for our customers, and our team.

Our mission extends beyond customers and team, to the community broadly. We believe that the best business models make a positive impact. That's why our brands donate year-round to nonprofit organizations that align with their social missions.

At the end of the day, the key to our success is our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, the Harry's team is composed of some of the most brilliant, diverse, and humble people you'll ever meet. Our company is a place of inclusion, innovation, and deeply ingrained values.

The Harry's Inc working model is in-office Tuesday, Wednesday, and Thursday. Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday. Can't forget the free products and the opportunity to have some meetings without Zoom!

About the Role:

At Harry's Inc. , we're seeking experienced tech-savvy Infrastructure Support to ensure our team has a seamless, connected work experience across both in-office and remote setups. You'll be instrumental in our day-to-day technical operations, helping to maintain, troubleshoot, and optimize essential systems and tools like JAMF, Microsoft 365, Slack, Zoom, Google Workspace, and OneLogin, ensuring everything runs efficiently and supporting our growing team. You'll make a meaningful impact by supporting infrastructure reliability and ensuring our tools run efficiently to meet the needs of our growing team.
YOUR DAILY IMPACT AT HARRY'S INCProvide Daily Infrastructure Support

• Respond to and resolve technical support requests for hardware, software, and network issues across MacOS and Windows OS environments.
• Assist team members with setup, troubleshooting, and maintenance of core tools, including Microsoft 365, Google Workspace, Slack, and Zoom.

• Oversee device setup, user onboarding, and account management using tools like OneLogin, JAMF, and Microsoft Entra.
• Ensure a smooth user experience by maintaining system configurations and managing user profiles organization-wide.

• Maintain and troubleshoot AV setups, including Zoom Rooms and Google Meet Conference Rooms, to ensure seamless communication for both remote and in-person teams.

• Diagnose and resolve network connectivity issues (e. g. , DNS, DHCP, TCP/IP), server access problems, and software performance challenges.
• Perform root-cause analysis to prevent recurring issues and improve overall system reliability.

• Assist with system upgrades, rollouts, and new hardware/software implementations to enhance operational efficiency and scalability.
• Collaborate on technology projects that drive improvements across the organization.

• Develop and maintain internal knowledge base articles, how-to guides, and process documentation to support technical consistency and transparency across the team.

• Act as a liaison between employees and technical teams, translating complex infrastructure issues into simple, actionable solutions while delivering high-quality customer service.

• Manage the lifecycle of hardware assets, including procurement, deployment, and decommissioning, while ensuring compliance with company policies and maintaining accurate asset tracking.

• 1-3+ years of hands-on experience with key tools, such as JAMF, Microsoft 365, Slack, Zoom, Google Workspace, and OneLogin.
• Proficiency in supporting both MacOS and Windows OS environments, with strong understanding of AV systems like Zoom Rooms and Google Meet.

• Strong knowledge of networking protocols and troubleshooting, including DNS, DHCP, TCP/IP, and general LAN/WAN management.

• Demonstrated ability to perform root-cause analysis and resolve complex technical issues in a high-availability, fast-paced environment.

• Excellent written and verbal communication skills, with the ability to simplify technical issues for non-technical users.
• Strong interpersonal skills and customer service orientation.

• Relevant industry certifications such as CompTIA A+, Microsoft 365 Certified, JAMF Certification, or AV-related certifications.

• Ability to follow established procedures while proactively identifying opportunities to improve operational efficiency.
• Skilled at creating and maintaining clear technical documentation

• Proven track record of working effectively in a team, providing high-level support, and coordinating with cross-functional partners.

• Medical, dental, and vision coverage
• 401k match
• Equity in Harry's
• Flexible time off and working hours
• Wellness and L&D stipends
• 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
• Up to 20 weeks of pregnancy leave and up to 16 weeks of parental leave
• Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
• Free products from all of our brands