Nordic Guest Services Team Member

Mt. Hood Meadows and Cooper Spur Mtn. Resort foster an environment where every person feels a sense of belonging. We are committed to creating a consistent and enduring effort to improve diversity, equity, and inclusion for our team, guests, and community through respecting and celebrating all backgrounds and perspectives while addressing barriers through a collaboration of efforts with leadership, DEI (Diversity, Equity, and Inclusion) consultants, and our DEI Committee. Opportunities exist for our team to engage in training, educational resources, and focus work; connecting our mission of enriching lives to meaningful and purposeful work. We recognize that growing the culture and influencing the industry is a significant effort, it requires everyone's engagement, collaboration, and voice. We invite all our team members to be part of improving the culture in whatever capacity they can.

At Mt. Hood Meadows, we practice what we call "The Perpetual Stoke." We believe if we create an awesome work environment, our team will create enriching experiences for our guests.

The Nordic Guest Services Team Member provides customer service to our guests and team in the Nordic Center. This position participates in the daily functions and responsibilities and acts as the primary interface linking our guests with our products and services which include track ticket and lesson sales, rentals, and snowshoe tours. Responsibilities include maintaining knowledge of our offerings and events, answering the phone and responding to messages, operating the point-of-sale station, communication with the instructor staff, Guest Services and other departments, and providing help with other tasks as needed.

Qualifications & Experience

Mt. Hood Meadows provides equal opportunities for all employees and applicants. We strongly encourage applications from people of all races, religions, sexual orientations, pregnancies, genders, gender identities, gender expressions, national origins, ages, mental or physical disabilities, ancestries, medical conditions, military or veteran status, citizenship status, socio-economic backgrounds, or any other status protected by law.

Research has shown that women may be less likely to apply for a job if they do not check all the boxes in the job description. We encourage anyone to apply for positions that pique their interests and will consider transferable skills in placement of specific qualifications. We believe in fostering a growth mindset and want our team to develop new skills and grow into the job they want at Mt. Hood Meadows and Cooper Spur or to take elsewhere on their personal career paths.

At least 16 years old or older
Strong attention to detail and the ability to multi-task effectively
Comfortable working with and communicating verbally with the public
Ability to work independently
Familiar working with Microsoft Office Products. (Outlook, Word, Excel.)
Comfortable working as part of a team
Must be comfortable with the changing dynamics of a seasonal business
Must be able to commit to work weekends and holidays during the winter season
Preferred Experience

Point of sale experience
Customer service experience
Oregon Food Handlers card/OLCC licence
Bilingual- Spanish and English
Compensation:

Starting Wage:

$18.29 Hourly
Perks:

Ski/Snowboard Season Pass for employee and qualifying dependents
Don't Ski/Snowboard? Gift your lift access to a family member
Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
Buddy Tickets (3 discounted tickets to share)
Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
Mountain Exchange Program (Ability to request free lift access to regional resorts)
Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
Special invites to Columbia Employee Store, Adidas, and other industry retailers
Employee Assistance Program (EAP)
Free Employee Transportation from Hood River & Sandy
Sick Time accrued at 1 hr per 20 hrs worked, no wait period
Summer Seasonal Job Connections with Local Businesses
Access to Team Wellness Programs
Team Appreciation Events/Dinners
to learn more about our team member perks
Videos:

Watch our team in action on the MHM YouTube Channel

Full job description available during interview.

At Mt. Hood Meadows and Cooper Spur Mtn. Resort our mission is enriching the lives of our team, guests, and community. We believe this is a place where feeling a sense of belonging, rocking the team and guest experience, and exceeding expectations leads to your life being enriched. We welcome all to their mountain home.

Other details

Pay Type Hourly
Min Hiring Rate $18.29