Senior Vice President, Client Integration Program Manager

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we've been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we'll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco's core business, and our alternative asset and accounting service is one of the industry's most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Client Integration team, you will be working with some of the industry's most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

Your Role:
The role of a Client Integration Senior Vice President (SVP) involves leading/overseeing client integrations, conversions and strategic projects. The incumbent is responsible for the management of virtual teams tasked with project managing client integrations/conversions, and client transformations inclusive of people/technology.

The SVP will be heavily involved in securing new business as well as manage existing client relationships and onboardings, will have a lead role in global or local initiatives interacting with other Citco global offices and technology groups. The role involves dealing with the senior management of all the organizations that interact with Citco Fund Services.

The role of the SVP involves working with some of the industry's most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon. The SVP will play an integral role in leading the team in overseeing the success of the strategic and tactical initiatives in partnership with various business units' senior leadership teams.

The core skills required are having experience in leading teams for successful delivery of projects within a project management framework, demonstrating effective communication skills, having client-facing experience, and understanding the financial services business.

Project Management

• New Client/Fund/Launches/Conversions
• Onboarding of ancillary services and coordinate with all relevant teams to ensure internal workflows meets client needs and captures any unique sets of requirements
• Coordinate with both internal and external stakeholders to ensure the project scope is documented, agreed and completed at planning phases, including meeting SLAs or documenting and planning changes
• Actively participate in departmental and company-wide projects, and process improvement initiatives
• Oversee and manage strategic initiatives within the Client Integration team
• Identify issues/concerns and recommend company-wide solutions for any/all high risk projects

• MIS Reporting and tracking of projects, progress, status, and deadlines
• Actively manage operational risk - monthly reporting on status reports and key development issues to external clients and executive management team
• Ensure strong emphasis on escalation and complaints management within the team and within the department
• Ensure fluid execution and strategy for work forecasting and allocation

• Oversee the resolution of complex client issues
• Management of virtual teams
• Pipeline/Project/Resourcing management
• Oversight of Recruitment, training and development of staff
• Review departmental procedures and policies and help ensure adherence to these procedures
• Determine staffing and budgetary requirements for the team

• Participate in marketing and sales pitches; effectively demonstrate and communicate Citco's workflows, best practices and technologies.
• Request for proposal/information assistance
• Stakeholder in the development of new clients/business
• Leverage existing client relationship to secure new business, offering our products and services

• You have a related degree or related professional qualification.
• 10+ years in the financial services industry
• 5+ years of project management experience and client services experience within the asset management industry
• 5+ years of people and resource management experience
• Proven knowledge of Private Equity, Real Assets, and Credit fund administration
• Ability to handle several projects and different stakeholders simultaneously, and prioritize work based on deadlines
• Demonstrated Program and Project Management experience
• Accounting and Middle Office experience is an asset

• You are Degree qualified in an IT/Business related discipline
• Bachelor degree in accounting, finance, economics, computer science, or relevant field;
• 5 + Years in Financial Services with an exposure to Operations processing
• Strong understanding of financial products and strategies that a hedge fund might use. Financial product knowledge includes Domestic, Global and OTC security markets, Fixed Income and derivative product knowledge.
• Ab.