Spa Director

Massage Heights
US - North Carolina - Charlotte
January 13, 2025

Our brand purpose is to Elevate the Lives of the People we Touch . Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. The ideal candidate has a passion for leadership, sees obstacles as learning opportunities, and is ready to build a rewarding career.
Company Perks
Personal and Career Development
Beautiful Retreats
Massage Heights Family Fund
Employee Discounts
Competitive salary and bonus opportunities
Schedule/Expected Work Hours
Able to work varied hours, including weekends, evenings, holidays, etc. is required.
Responsibilities
Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift.
Recruit, hire, train, develop, and retain top talent.
Effectively create and manage team member schedules to ensure proper execution of daily operations.
Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals.
Lead by example, demonstrating the ability to achieve personal as well as team goals.
Dedicate time to work the floor to provide your team with in-the-moment coaching.
Create an environment that is passionate about providing supreme guest service.
Focus on building guest loyalty by consistently following the proven operating system of Massage Heights.
Enhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand Mission, Core Values, and Strategies.
Plan, prepare, and execute events to promote Massage Heights in your area.
Conduct the necessary marketing activities to drive leads.
Develop partnerships with local businesses in your area.
Qualifications
Minimum 2 years membership-based service or retail management experience.
Experience managing hourly wage employees.
Self-starter mentality with leadership, organization, communication, and interpersonal skills.
Working knowledge of labor and employment laws (plus any local and state licensing laws for therapists and estheticians would be helpful).
Experience in training, coaching, and conflict resolution.
Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline.
Demonstrate a working knowledge of computers and standard software.
Basic business math skills.
Financial and P&L experience.
Company Overview - Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our members' and guests' wellness goals through providing therapeutic and healing services.
Company Values
Compensation: $50,000.00 - $60,000.00 per year.
At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.
We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.
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