Room Attendant

Grand Bohemian Asheville
US - North Carolina - Asheville
December 10, 2024

Overview:
AN INSPIRING CAREER AWAITS YOU!

The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired!

Our Grand Performers Receive Many Benefits Including:

Marriott Employee Discounts Worldwide
Competitive Wage & Discretionary Bonus Program
Medical, Dental, Vision Insurance
Company-Sponsored Life Insurance
Short & Long-Term Disability Insurance
Pet Insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee Assistance Program

Responsibilities:
JOB SUMMARY

The successful candidate will be able to:

Provide a warm, welcoming room that creates a memorable first impression.
Systematically and methodically move through a room to ensure every space is attended to.
Work safely and be physically prepared to repeatedly bend to make beds and clean bathrooms, carry linens, towels, and trash and push and pull to vacuum.
Prioritize assignment for rooms not ready and early check-ins.
Read rooming list and know the procedures for various Marriott guests.
Previous cleaning experience preferred.
Conversational English beneficial.

CORE RESPONSIBILITIES

Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
Maintain the integrity of the guests privacy, including confidentiality of personal information and key control
Bring all dirty linen from guest rooms to the laundry area to be washed
Transfer clean linen from the laundry room to the guest rooms
Remove trash from guest rooms and dispose of according to specifications
Make beds, dust rooms to include but not limited to furniture, fixtures, artwork, baseboards, and window sills, vacuum floors, clean bathrooms, empty trash and refresh towels according to the specifications outlined in the standard operating procedures
Place all items, including and not limited to furniture, throws, pillows, appliances, glassware, plates, silverware, bathroom supplies, and amenities in the proper location and to the specifications outlined in the standard operating procedure
Maintain organization and supply of cleaning products and linen
Maintain neat and orderly storage closets
Use software program to communicate any deficiencies in rooms and hallways, including but not limited to remote controls, TVs, light bulbs, plumbing, and repairs
Work efficiently in order to meet daily requirements
Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied
Solve problems proficiently
Secure lost items according to the specifications
Maintain a neat and organized work area
Maintain the integrity of Company proprietary information and protect Company assets
Maintain complete knowledge in the use of equipment and property management systems and access according to specifications
Maintain complete knowledge and comply with company policies and procedures
Maintain neat, clean, and professional appearance according to standards
Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
Develop and maintain a positive working relationship and support the team to achieve our goals
Attend required training and meetings
All other duties as assigned, planned or un-planned

Qualifications:
KNOWLEDGE, SKILLS, AND ABILITIES

Ability to perform all Room Attendant-related tasks and proficiently use job-related tools and equipment
Ability to remain calm in various situations, use sound judgment and effectively solve problems
Ability to read and interpret documents such as safety rules and procedural manuals
Strong written, verbal, and interpersonal skills
Ability to follow instructions, prioritize and multi-task

MINIMUM QUALIFICATIONS

High school diploma, General Education Degree, or related training equivalent- required
Minimum of 6 months of relevant work experience in similar scope and title required
Ability to communicate in the English language preferred

SUPERVISORY RESPONSIBILITIES

None

WORK ENVIRONMENT

Must be comfortable working in a shared space, with constant noise, without the use of a private office.
Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDS

While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours on a daily basis.
Push, pull, and lift up to 50 lbs.
While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Read the full job description and apply online on the recuiter's web-site

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