Support Technician I

As a member of this fast-paced, leading edge database/applications company, work with the team to deliver real time 24x7 enterprise-wide technical support for internal and/or external customers.
This includes, but is not limited to:
user support of business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups.Works on assignments that are moderately complex in nature where judgment is needed in resolving problems and making routine recommendations.
Follows standard practices and procedures.
Normally receives no instructions on routine work and general instruction on new assignments.
Exceptional customer service and interpersonal skills.
Strong written and verbal communication skills.
Ability to organize, prioritize, and manage multiple tasks simultaneously.
Team player.
Strong attention to detail.
BA/BS degree or equivalent.Career Level - IC0ResponsibilitiesAs a Support Technician I, you will provide day-to-day technical support end-users hardware and software needs and project-based support.
You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity.
In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed.
As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate.
Your responsibilities will also include performing telecom moves, adds, and changes for end-users with limited support.
Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all desktop or telecom support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.
Basic Qualifications At least 2 years total combined work experience and completed higher educationPreferred Qualifications Associates degree (Higher Education, Higher National Diploma) At least 1 year of office support, call center or phone support work experience At least 1 year operating systems support work experience At least 1 year of end-user device support and troubleshooting work experience CompTia A+ Certification and / or Microsoft Certifications ITIL Foundations CertificationExpectations Must reside in or around the Columbia, MO area Willing to work additional or irregular hours as needed and allowed by local regulations Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position Perform other responsibilities as assignedQualificationsDisclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS:
Hiring Range in USD from $18.17 to $34.62 per hour; from:
$37,800 to $72,000 per annum.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
1.
Medical, dental, and vision insurance, including expert medical opinion2.
Short term disability and long term disability3.
Life insurance and AD&D4.
Supplemental life insurance (Employee/Spouse/Child)5.
Health care and dependent care Flexible Spending Accounts6.
Pre-tax commuter and parking benefits7.
401(k) Savings and Investment Plan with company match8.
Paid time off:
Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
Accrued Vacation is provided to all other employees eligible for vacation benefits.
For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.
Vacation accrual is prorated for employees working between 20 and 34 hours per week.
Employees working fewer than 20 hours per week are not eligible for vacation.9.
11 paid holidays10.
Paid sick leave:
72 hours of paid sick leave upon date of hire.
Refreshes each calendar year.
Unused balance will carry over each year up to a maximum cap of 112 hours.11.
Paid parental leave12.
Adoption assistance13.
Employee Stock Purchase Plan14.
Financial planning and group legal15.
Voluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems.
True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before.
It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes.
We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.
We put our people first with flexible medical, life insurance and retirement options.
We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process.
If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 ***, option one.Disclaimer:
Oracle is an Equal Employment Opportunity Employer
• .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
• Which includes being a United States Affirmative Action Employer