Community Liaison, Home Health and Hospice

HarmonyCares
US - Missouri - Brentwood
January 1, 2025

Overview

HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission - To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision - Every patient deserves access to quality healthcare.

Our Values - The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

Health, Dental, Vision, Disability & Life Insurance, and much more

401K Retirement Plan (with company match)

Tuition, Professional License and Certification Reimbursement

Paid Time Off, Holidays and Volunteer Time

Paid Orientation and Training

Great Place to Work Certified

Established in 11 states

Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

More details about the benefits we offer can be found at .

Responsibilities

The Community Liaison, Home Health and Hospice is responsible for inbound/outbound communication and business development across all eligible business units (Medical Group, Home Health, Hospice, etc). The role acts as the local market B2B, B2C, and DTC leader, externally facing our community of referral partnerships. The Community Liaison, Home Health and Hospice will explain benefits of enrollment and will provide patients, caregivers, POAs, and guardians with the myriad of services we bring to eligible patients in their respective market.

Essential Duties and Responsibilities

Market analysis, along with competitive landscape, in which to differentiate our HC services to external referral sources

Meet and exceed agreed upon F2F and virtual meeting goals with key decision makers

Thoroughly understand eligibility and enrollment process of the HarmonyCares suite of businesses in a given market

Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region

Schedule face to face or phone discussions with patients, POAs, or guardians to provide guidance on patient eligibility for all programs

Provide direction on benefit enrollment program and processes

Obtain Voluntary Alignment Form from patients, POAs, or guardians at all times

Answer inbound calls from patients, families, and facility staff members regarding various eligible programs

Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department

Oversee and document outreach calls conducted and meetings scheduled with external sources

Ensure scheduled meetings with patients and their caregivers are attended timely

Adhere to company policies and procedures related to patient outreach calls

Complies with PHI and HIPPA guidelines

Maintains consistent communication with Director- Enterprise Sales, Practice Managers, Hospice/HH Administrators, and local BU support staff

Performs other additional duties as assigned

Qualifications

Required Knowledge, Skills and Experience

High school diploma or GED

Six months or more of administrative office experience or outside sales experience

Must maintain a valid driver's license and good driving record

Excellent written and verbal communication skills

Ability to work independently and complete multiple tasks

Strong organizational skills

Computer skills including but not limited to Word, Excel, Outlook, Report software

Demonstrable success in quickly building telephonic relationships with eligible patients

Preferred Knowledge, Skills and Experience

Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training

Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

Notice

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.

Read the full job description and apply online on the recuiter's web-site

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