CHIEF NURSING OFFICER

The Chief Nursing Officer provides clinical and administrative leadership to the clinical care areas of the hospital (Nursing, Rehabilitation Services, Pharmacy, Cardiac Rehab). The Chief Nursing Officer ensures patient expectations are exceeded, assures the organization can implement its mission-vision-values, oversees and integrates the care delivery system and merges the art and science of nursing to address patient care needs.

Areas of Responsibility:

• Customers Needs and Expectations
  • Leads the development, implementation and continuous improvement of care delivery models and services that meet or exceed customer expectations.
  • Ensures patient rights by maintaining and enforcing patient confidentiality and patient rights issues among staff members.
  • Works to improve results of inpatient and outpatient satisfaction surveys through development and implementation of focused action plans.
  • Assists with responding to patient and family concerns and communicates these concerns to staff.
• Human Resource Management
  • Leads a multidisciplinary work force that provides clinically competent, efficient and compassionate care and service.
  • Integrates processes around recruitment and retention of staff as well as alignment of staff for optimal care delivery.
  • Assesses the required skill sets, development plans, leadership and coaching proficiency for direct report managers.
  • Ensures that staff development and education occur in order to assure quality patient care delivery.
  • Is responsible for the orientation of direct reports and oversight of orientation plans.
  • Demonstrates sensitivity to staff needs as they relate to the job by providing support and referring to appropriate resources when necessary.
  • Assesses employee competency related to expectations of duties, implements performance improvement plans and conducts coaching and corrective counseling.
  • Maintains responsibility for departmental Position Control documentation and demonstrates understanding of data to plan predict staffing needs, including the use of supplemental staff.
  • Anticipates turnover in staff to ensure replacements without disruption of patient care.
  • Demonstrates the understanding of staffing models and productivity to ensure fiduciary responsibility and facilitate safe staffing.
  • Serves as liaison between employees, physicians and leadership.
• Managing the Care Delivery Structure
  • Leads the development and use of care management systems that promote evidence-based, clinically effective and efficient care to the communities we serve
  • Develops care management systems that guide patients through the most appropriate levels of care and assists with managing effective third-party relationships.
  • Leads the design and implementation of a continuum-based care delivery model that provides easy patient access to all necessary levels of care.
  • Leads and coordinates the development of policies and procedures according to best practices, current regulatory recommendations and standards.
  • Effectively communicates changes, desires, concerns across the organization.
• Financial Outcomes
  • Leads the fiscal oversight of allocated resources in order to optimize return on investments in all clinical and service initiatives.
  • Leads the development of departmental budgets based on revenue, expense and trend reports.
  • Participate in the identification and development of new programs to enhance revenue.
  • Identify sources of cost savings while providing the highest quality of care.
  • Monitor monthly budget and develop action plans necessary to improve the financial outlook of the departments of responsibility.
  • Shares financial information with direct reports and directs the work to maintain operations within budget.
  • Reviews and addresses variance in budget across departments of responsibility.
• Data Management
  • Develops systems to monitor and measure the quality, safety and appropriateness of care and services.
  • Maintains proficient clinical, operational and financial databases upon which comparative outcomes can be derived, reported and used for improvement.
• Strategic Visioning and Planning
  • Participates in the development of the organizational vision and strategic planning processes that lead to the implementation of clinically cost-effective and efficient systems of care within the continuum of the hospital services.
  • Demonstrates strategic agility and flexibility in responding to the multiple changes in health care.
  • Plans, implements and evaluates the care delivery systems.
  • Develops processes and models to ensure the needs of the patients are the primary focus.
• Business Development Initiatives
  • Promotes the development of initiatives for marketing care and services provided by the hospital to patients, providers, staff and other customers.
  • Promotes the clinical credibility of the hospital within the community.
• Continuous Improvement Skills
  • Utilizes tools, expertise and applications for quality improvement as a business strategy, and enhances leadership capacity for building a culture of quality.
  • Incorporates measurement and reporting systems to ensure improvement of care.
  • Maintains patient centric care.
  • Develops and manages relationships that support the continuous enhancement of safe, quality care delivery, and patient and employee satisfaction.
  • Leads by example, adhering to REH Standards of Behaviors.
  • Lead managers in Continuous Quality Improvement projects.
  • Maintains focus on departmental goals and core functions.
• Orthopedic Center of Excellence skills as listed below to include Hip, Knee, Shoulder and Spine procedures.
  • Leads the development, implementation and continuous improvement of care delivery models and services that meet or exceed customer expectations.
  • Leads a multidisciplinary work force that provides clinically competent, efficient and compassionate care and service.
  • Leads efforts to ensure that staff development and education occur consistently in order to assure quality care delivery.
  • Leads the development and use of care management systems to promote evidence-based, clinically effective and efficient care to the communities served.
  • Develops care management systems that guide patients through the most appropriate levels of care and assists with managing effective third-party relationships.
  • Leads the design and implementation of a continuum-based care delivery model that provides easy patient access to all necessary levels of care.
  • Establishes standards of care involving the use of new technology in the hospital and the related payer guidelines.
  • Assesses new equipment's capabilities and assures proper training for staff.
  • Develops systems to continuously monitor and measure the quality, safety and appropriateness of care and services.