IT Network Associate

This role involves troubleshooting network issues, managing hardware and software configurations, ensuring system security, and providing support to end-users.
This position reports directly to the COO to assist in maintaining the integrity of United's technological framework.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Support the Epic System Administrator and Senior Network Administrator.
Help to support and cover United's technology help desk.
Help manage and track our technology equipment and hardware.
This will include ordering new and replacement PC's, thin clients, phones, headsets, keyboards and other peripherals.
Configuring this equipment as needed, and occasional onsite visits for installation, testing and troubleshooting will be necessary.
Network Administration duties related to the Citrix thin client and Cisco phone environment.
Work with our various Insurance carriers to create login profiles for new employees.
Work on special projects as assigned; CSR24 Mobile Insured, SharePoint, creating and consolidating forms, questionnaires, and supplemental applications.
Manage compliance mailbox which includes licensing and appointment duties.
Perform other duties as assigned.
Requirements

An Education in the IT Field, with ideally a minimum of a 2-year degree preferred.
2 - 3 years of full-time IT, Helpdesk, reporting and systems administration experience preferred.
Experience in the Citrix and Thin Client environment as well as with Cisco Phones.
Strong customer service, interpersonal, and communication skills, with the ability to collaborate effectively across different teams and departments.
High degree of initiative, exercising independent judgment, and managing multiple priorities in a fast-paced, deadline-driven, detail-oriented work environment; ability to function in stressful situations and think strategically and analytically to troubleshoot and resolve issues quickly.
Ability to translate information related to current and new technology and telecommunication hardware, systems, and processes to all levels of internal staff.
Ability to interact credibly and diplomatically and to lead through influence.
Good understanding and technical knowledge of current computer systems (hardware/software), networks, security, telecommunications, databases, and storage systems.
Engage in ongoing learning of the latest technologies and trends by participating in educational opportunities, reading professional publications, maintaining personal networks, and being active in professional organizations.
A positive attitude, a personable nature, and plenty of patience with our fellow employees.
Ability to calmly diffuse frustrated and stressed employees when they reach out for assistance.
A team player mindset where we work together to share information freely to solve problems, help our staff work more efficiently, make process improvements, and advance the company's service quality.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or listen.
The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.
The employee is occasionally required to stand, walk, sit; and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
The noise level in the work environment is usually low to moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.