Customer Relations Account Manager - Airline Catering

LSG Sky Chefs
US - Maryland - Millersville
February 1, 2025

Job Title: Customer Relations Account Manager - Airline Catering
Job Location: Baltimore-USA-21240
Work Location Type: On-Site
Salary Range: $62,771.50 - 78,464.37

About us LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement This customer focused business leader acts as a liaison with all department Managers in the Customer Service Center (CSC) and airline(s) regarding performance issues and customer's requests. They will be responsible for coordinating and directing menu presentations as well.
Main Accountabilities Account Management
Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC, the airline and the Key Account Manager
Ensure accurate billing and provisioning to the airline
Maintain daily par levels and inventory control in accordance with customer standards
Ensure equipment inventory is taken in a timely and accurate manner
Ensure the on time departure of all flights using catering guidelines
Support the respective departments regarding all airline cycle changes
Monitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager
Maintain customer specifications and monitor changes
Ensure that the airlines measurement system is taken into account in each department
Coordinate and participate in all CSC evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
Monitor and ensure CSC compliance with the airlines safety expectations
Develop, document and maintain flight attendant comment and delay database
Support the Executive chef in menu presentations as needed. Assist in Chef tables
Track quality scores
Ensure par levels of customer inventory and customer specific goods
Participate in special customer projects
Leadership
Ensure that the area of responsibility is properly organized, staffed and directed
Guide, motivate and develop the subordinate employees within the Human Resources Policy
Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
Make the company's values and management principles live in the department(s)
Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety

Knowledge, Skills and Experience Bachelor's degree or equivalent experience required
In addition, three to five years of experience in related field
Strong presentation, communication, training and interpersonal skills
Demonstrable record of understanding and meeting customer expectations
Proven track record of understanding of the drivers of product and labor cost variances
Needs good knowledge of Microsoft Office and Windows-based computer applications

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

Read the full job description and apply online on the recuiter's web-site

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