Opportunity at a Glance
This role will provide leadership, direction and coordination for a team of Systems Analysts, providing support and development of systems including Banner Student - Registrar module and DegreeWorks. This colleague will provide hands-on systems leadership to ensure the delivery of business systems enhancements and process improvements, to support the operations for the Adtalem institutions and companies.
Responsibilities
Responsible for managing and developing departmental management staff as they direct daily operations of the business systems analysts.
Responsible for ensuring key business systems align with current business process and organizational need. Effectively align and translate business needs on the academic side into an accurate work product (scribe, course configuration, etc.) by having technical, functional and process expertise.
Leverages strong skill and expertise in business systems and processes, specifically in the Banner Student Reg module and DegreeWorks, to successfully lead functional/technical analysis, design, construction, testing and implementation of system enhancements, and perform production maintenance, supporting the success of ISS, ATGE and multiple institutions. Serves as POC and SME for Business Systems items.
Troubleshoots and provide solutions to Production issues and analyzes root cause to find a more permanent fix. Leads review, identification, and recommendations to technology and/or data enhancements to resolve issues, support maintenance and improve existing processes and tools.
Serves as primary liaison within ISS, IT and institutions in regards to key functional system enhancements and system configuration.
Independently manages multiple projects according to plan. Proactively creates plans, monitors and assigns work, follows up and reports progress to ensure work is delivered timely. Mitigates risks to project success and identifies and handles issues to ensure timely completion.
Design, develop and implement processes for system configuration of key processes that affect student degree audits/program progress guides and course/program configuration. Implement best practices and identify continuous improvement opportunities to ensure that the team is working efficiently and effectively.
Leads the planning of service requests, implementation steps, corrective actions, upgrade recommendations and optimization steps for and Banner and DegreeWorks technologies and products.
Provides leadership to promote and maintain integrity and accuracy of the various reporting from functional systems.
Ensures that dashboards are updated, accurate and effective.
Coordinates development of training material for any new/changed business process flows within key systems. Look for opportunities to create any missing training materials, SOPs and user guides for the team and stakeholders.
Establishes service standards and metrics to measure service delivery and ensures that staff knows and understand their responsibilities, authorities and accountabilities.
Work with business partners and Information Technology personnel to identify business requirements and system development specifications for business changes and enhancement requests. Work with business processing groups to identify any process improvements that may necessitate system changes.
Research reported issues with the DegreeWorks application and processes, and translate into enhancement as needed.
Supports compliance with Federal, State and Institutional regulations. Maintains documents and evidences that support compliance to regulations. Works with internal and external auditors for SOX compliance requirements.
Create clear and effective team and stakeholder communications.
Travels as needed.
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