Summary:
The Desktop Support Technician provides Level 2 IT support for healthcare-managed devices, including desktops, laptops, thin clients, tablets, monitors, printers, scanners, and other peripherals . Responsibilities include troubleshooting, software installation, hardware deployment, network connectivity testing, and ticket documentation.
Key Responsibilities:
Provide break/fix support for networked and stand-alone devices, prioritizing based on urgency.
Escalate unresolved issues to Level 3 support .
Deploy, configure, and maintain network devices and workstations .
Perform scheduled preventive maintenance , including reimaging, hardware replacement, and cable management.
Document work in ServiceNow and use knowledge base articles for issue resolution.
Participate in large-scale deployments, system rollouts, and hardware moves .
Support eCare (PeC) environment , printer/workstation inventory, and software updates.
Carry and maintain assigned company equipment ( Surface Go/Laptop ).
Assume on-call responsibilities and work after-hours/weekends as needed.
Qualifications:
1+ year of customer service and hands-on IT support experience (preferably in healthcare).
Experience with workstation, laptop, and printer installation, configuration, and troubleshooting .
Ability to lift and carry up to 25 lbs of hardware.
CompTIA, Microsoft, or ITIL certifications are a plus.
Skills & Competencies:
Windows 10 , HP/Dell hardware , and peripheral support .
Proficiency in Microsoft Office 365 , Citrix XenApp , SCCM , and BitLocker encryption .
Familiarity with network security tools (ForeScout NAC, LAPS, USMT).
Strong customer service and ability to meet SLA requirements .
Team-oriented , detail-focused, and able to work independently.
Receive real-time job alerts and never miss the right job again
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