Visitor Experience Event Manager

Heaven Hill Brands
US - Kentucky - Bardstown
January 6, 2025

This role is fully onsite and based in Bardstown, Kentucky at the Heaven Hill Bourbon Experience. What the Role Is

TheVisitor Experience Event Manager will be responsible for developing, organizing, and executing all aspects of special events including generating excitement, brand awareness, and increasing sales by hosting special events in Kentucky. The Event Manager will be responsible for directly supervising and coordinating the work activities of Heaven Hill Bourbon Experience employees during event preparation and implementation. This position will directly plan, promote, and execute events at Heaven Hill Bourbon Experience and Heaven Hill Springs Distillery. The Visitor Experience Event Manager will also lend supervisory support to the Event Coordinator at Evan Williams Bourbon Experience.

This individual must be energized by big ideas, in order to create unique and memorable events where guests are able to connect with our brands.

How You Will Spend Your Time?

Organize and execute the set-up of events in all areas of the Heaven Hill Bourbon Experience, and Heaven Hill Springs Distillery
Oversee the operations of all special event bars, including but not limited to:
1. Communicating supply orders and reporting inventory to Customer Success Manager
2. Properly staffing for event needs
3. Enforcing Food and Alcohol Safety standards
4. Ensuring proper cash-handling and point-of-sale procedures
5. Supervise necessary setup and breakdown of bar/s for each event
6. Execute specific drink selections chosen by Event Client
7. Accommodate any day-of changes or upgrades for Event Clients
8. Maintain all glassware, bar tools, and stock of needed supplies
9. Control Alcohol Inventory
10. Stock all fresh fruit, garnishes, mixers, and other perishable supplies
11. Stock needed cleaning products
12. Train new bartenders
Write contracts for events per the needs and requirements of the client, and within our company guidelines, maintaining detailed and accurate notes during this process to ensure the team can perform the event as desired, delivering a positive visitor experience
Meet regularly with management team to review upcoming events, communicate department needs, and review past events
Accurate reporting of onsite Event ROIs to the General Manager
Liaise with in-house restaurant and outside catering companies prior to and during events
Ensure kitchens and holding areas are maintained in expected conditions prior to events
Be available as client liaison during events
Collect and file payments for events and tours
Schedule and host site visits for potential and returning clients
Schedule and coordinate all events through shared staff calendars; Keep managers updated of event schedule to coordinate operations and activities within or between departments
Provide directions and other pertinent information to visitors
Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices
Supervise all procedures for Bourbon Educators, Retail, and Barkeepers before, during and after events
Effectively cross-train across multiple functions, including but not limited to, Bourbon Educator, Retail, Ticketing, Barkeep, Event Bartender
Provide supervisory guidance to Evan Williams Bourbon Experience Event Coordinator
Assist with evening events when required
All other duties as assigned

Who You Are.

Bachelor's Degree in Hospitality, Tourism, Business or related field, or may substitute for equivalent work experience
Minimum 3 years of event planning/management experience, preferably in a tourism/hospitality setting
Knowledge of principles and processes for providing customer service.
Excellent oral communication skills with the ability to talk to others to convey information effectively
Excellent decision-making skills, intuitive and proactive, with the ability to influence others
Creative thinker
Friendly, knowledgeable and represent guests professionally
Knowledge of technology including use of barcode scanners, computerized cash registers, credit card readers, and point of sale software
Basic knowledge of Microsoft Office software including Excel and Outlook
Ability to work in a team and be a self-starter
Ability to work evenings and weekends

Valued but not Required Skills and Experience:

Previous experience in distilled spirits industry
Familiarity with bourbon knowledge and language

Physical Requirements

While performing duties of job, employee is required to stand and/or walk for at least 8 hours/day; climb steps; use hands and fingers to handle, or feel objects, and use of computer; reach with hands and arms; Employee must occasionally lift and/or move up to 50 pounds

Benefits

Paid Vacation
11 Paid Holidays
Health, Dental & Vision eligibility from day one
FSA/HSA
401K match
EAP
Maternity/Paternity Leave

Heaven Hill and its affiliates are committed to fostering a diverse workforce as an Equal Employment Opportunity company. We invite applications from candidates of all backgrounds, without regard to race, religion, color, sex, sexual orientation, natural origin, gender identity or expression, age, disability, veteran status or any other legally protected characteristic.

Read the full job description and apply online on the recuiter's web-site

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