Visitor Experience Event Manager

This role is fully onsite and based in Bardstown, Kentucky at the Heaven Hill Bourbon Experience. What the Role Is

TheVisitor Experience Event Manager will be responsible for developing, organizing, and executing all aspects of special events including generating excitement, brand awareness, and increasing sales by hosting special events in Kentucky. The Event Manager will be responsible for directly supervising and coordinating the work activities of Heaven Hill Bourbon Experience employees during event preparation and implementation. This position will directly plan, promote, and execute events at Heaven Hill Bourbon Experience and Heaven Hill Springs Distillery. The Visitor Experience Event Manager will also lend supervisory support to the Event Coordinator at Evan Williams Bourbon Experience.

This individual must be energized by big ideas, in order to create unique and memorable events where guests are able to connect with our brands.

How You Will Spend Your Time?

• Organize and execute the set-up of events in all areas of the Heaven Hill Bourbon Experience, and Heaven Hill Springs Distillery
• Oversee the operations of all special event bars, including but not limited to:
  1. Communicating supply orders and reporting inventory to Customer Success Manager
  2. Properly staffing for event needs
  3. Enforcing Food and Alcohol Safety standards
  4. Ensuring proper cash-handling and point-of-sale procedures
  5. Supervise necessary setup and breakdown of bar/s for each event
  6. Execute specific drink selections chosen by Event Client
  7. Accommodate any day-of changes or upgrades for Event Clients
  8. Maintain all glassware, bar tools, and stock of needed supplies
  9. Control Alcohol Inventory
  10. Stock all fresh fruit, garnishes, mixers, and other perishable supplies
  11. Stock needed cleaning products
  12. Train new bartenders
• Write contracts for events per the needs and requirements of the client, and within our company guidelines, maintaining detailed and accurate notes during this process to ensure the team can perform the event as desired, delivering a positive visitor experience
• Meet regularly with management team to review upcoming events, communicate department needs, and review past events
• Accurate reporting of onsite Event ROIs to the General Manager
• Liaise with in-house restaurant and outside catering companies prior to and during events
• Ensure kitchens and holding areas are maintained in expected conditions prior to events
• Be available as client liaison during events
• Collect and file payments for events and tours
• Schedule and host site visits for potential and returning clients
• Schedule and coordinate all events through shared staff calendars; Keep managers updated of event schedule to coordinate operations and activities within or between departments
• Provide directions and other pertinent information to visitors
• Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices
• Supervise all procedures for Bourbon Educators, Retail, and Barkeepers before, during and after events
• Effectively cross-train across multiple functions, including but not limited to, Bourbon Educator, Retail, Ticketing, Barkeep, Event Bartender
• Provide supervisory guidance to Evan Williams Bourbon Experience Event Coordinator
• Assist with evening events when required
• All other duties as assigned

• Bachelor's Degree in Hospitality, Tourism, Business or related field, or may substitute for equivalent work experience
• Minimum 3 years of event planning/management experience, preferably in a tourism/hospitality setting
• Knowledge of principles and processes for providing customer service.
• Excellent oral communication skills with the ability to talk to others to convey information effectively
• Excellent decision-making skills, intuitive and proactive, with the ability to influence others
• Creative thinker
• Friendly, knowledgeable and represent guests professionally
• Knowledge of technology including use of barcode scanners, computerized cash registers, credit card readers, and point of sale software
• Basic knowledge of Microsoft Office software including Excel and Outlook
• Ability to work in a team and be a self-starter
• Ability to work evenings and weekends

• Previous experience in distilled spirits industry
• Familiarity with bourbon knowledge and language

• Paid Vacation
• 11 Paid Holidays
• Health, Dental & Vision eligibility from day one
• FSA/HSA
• 401K match
• EAP
• Maternity/Paternity Leave