IT Support Engineer

# hybrid#

Summary
We are seeking an experienced IT Technology Engineer to support and maintain our organization's IT infrastructure, ensuring smooth day-to-day operations and system functionality.
This role involves managing a wide range of technologies, addressing technical challenges, and ensuring all IT services operate optimally.
The ideal candidate will have a strong background in system administration, network management, and IT operations, with a proactive approach to problem-solving and process improvement.

Experience Must Haves
You will have 7+ years of hands-on experience in IT system administration, hardware management, and end-user support, with a strong emphasis on IT asset management.
You have been a Service Desk or IT Support Technician role, managing end-user requests and overseeing asset lifecycle management.
You have supported hybrid environments, providing both remote and on-site troubleshooting services.
You have developed and maintained documentation, including troubleshooting procedures, IT asset records, and user guides.
You've collaborated closely with other IT team members to resolve complex technical issues and ensure smooth IT operations.
You are a master at administering and supporting Windows and macOS operating systems.
You've got the chops to support Microsoft Intune, Active Directory, and asset management tools like Monday.com and Ninja RMM.
You can easily manage and resolve user support tickets across multiple platforms and environments, meeting defined SLAs, troubleshooting and resolving issues across a wide range of hardware, software, and network related issues.
Certifications (At least one of the following):
CompTIA A+ or Security+ certification.
Microsoft Certified:
Modern Desktop Administrator Associate.
ITIL V4 Foundations certification or equivalent IT Service Management certification.

Your verbal and written communication skills including the ability to clearly explain technical issues to non-technical users is one is a strength that is often recognized by your peers and managers.
You bring extreme amounts self-motivation with the ability to independently manage escalations and handle complex troubleshooting tasks.